Terms of purchase

Effective from: 1 July 2025

Preamble
Thank you for placing your trust in us with your purchase!

If you have any questions regarding these Terms and Conditions, the use of our Website, the products offered, the purchase process, or if you wish to discuss any specific requirements, please contact our team via the contact details provided.

Imprint: Details of the Service Provider (Seller, Company)
Name: Wristfield Europe Kft.
Registered Office: Kozma István u. 6. 1., 2225 Üllő, Hungary
Postal Address: Fráter Loránd u. 18., 1185 Budapest, Hungary
Registering Authority: Pest County Court
Company Registration Number: 13-09-198123
VAT Number: HU25198845
Representative: Aliz Lukács, Managing Director
E-mail: info@wristfield.eu
Website: www.wristfield.eu
Hereinafter referred to as “Service Provider”, “Seller” or “Company”.

Web Hosting Provider
Name: UNAS Online Kft.
Registered Office: Kőszegi út 14., 9400 Sopron, Hungary
Contact: unas@unas.hu
Website: unas.hu

Definitions

• Goods: Items offered for sale on the Website, including:

  - tangible property, including water, gas or electricity supplied in limited quantities or in a set volume (e.g., bottled or tanked), and
  - tangible property incorporating or connected with digital content or a digital service, where the absence of such content or service would prevent the goods from performing their functions (“Goods with Digital Elements”).

• Goods with Digital Elements: Tangible property incorporating or connected with digital content or a digital service, where the absence of such content or service would prevent the goods from performing their functions.

• Digital Content: Data produced or supplied in digital form.

• Parties: The Seller and the Buyer collectively.

• Consumer: A natural person acting outside the scope of their trade, business, craft or profession.

• Consumer Contract: A contract where one party is a consumer.

• Functionality: The ability of goods with digital elements, digital content, or a digital service to perform functions in accordance with their intended purpose.

• Manufacturer: The producer of the goods, the importer bringing goods into the EU, or any person presenting themselves as the manufacturer by placing their name, trademark or other distinguishing mark on the goods.

• Interoperability: The ability of goods with digital elements, digital content, or a digital service to operate with hardware or software other than that with which goods, content or services of the same type are normally used.

• Compatibility: The ability of goods with digital elements, digital content, or a digital service to operate with hardware or software without the need for conversion.

• Website: This website, through which the contract is concluded.

• Contract: The sales contract concluded between the Seller and the Buyer using the Website and electronic correspondence.

• Durable Medium: Any device enabling the consumer or the business to store information addressed personally to them in a manner accessible for future reference for an adequate period, and which allows the unchanged reproduction of the stored information.

• Means of Distance Communication: Any means which, without the simultaneous physical presence of the parties, may be used for concluding a contract (e.g., addressed or unaddressed printed matter, standard letters, press advertisements with order forms, catalogues, telephone, fax, and devices providing internet access).

• Distance Contract: A consumer contract concluded under an organised distance sales or service-provision scheme without the simultaneous physical presence of the parties, using exclusively one or more means of distance communication up to and including the time at which the contract is concluded.

• Business: A person acting for purposes relating to their trade, business, craft or profession.

• Buyer / You: The person making a purchase offer via the Website.

• Warranty: In consumer contracts, as defined by the Hungarian Civil Code:

  • a voluntary commitment by the business to perform in conformity with the contract beyond or in the absence of statutory requirements; and

  • a statutory mandatory warranty.

• Purchase Price: The consideration payable for the goods and/or the provision of digital content.

Applicable Law
This Contract is governed by Hungarian law, in particular by the following legislation:

• Act CLV of 1997 on Consumer Protection

• Act CVIII of 2001 on Certain Issues of Electronic Commerce Services

• Act V of 2013 on the Civil Code

• Government Decree 151/2003 (IX.22.) on Mandatory Warranty for Consumer Goods

• Ministry of Justice Decree 10/2024 (VI.28.) on the Scope of Durable Consumer Goods

• Government Decree 45/2014 (II.26.) on Contracts between Consumers and Businesses

• NGM Decree 19/2014 (IV.29.) on the Rules of Warranty and Guarantee Claims

• Act LXXVI of 1999 on Copyright

• Act CXII of 2011 on Informational Self-Determination and Freedom of Information

• Regulation (EU) 2018/302 on Geo-Blocking

• Regulation (EU) 2016/679 (GDPR)

• Government Decree 373/2021 (VI. 30.) on the Sale of Goods and Provision of Digital Services

 

Scope and Acceptance of the Terms and Conditions

The content of the contract concluded between you and us – in addition to the applicable mandatory statutory provisions – is governed by these General Terms and Conditions (hereinafter: the “Terms and Conditions”). The Parties agree that Hungarian law shall apply.

This means that these Terms and Conditions set out the rights and obligations that apply to you, as the Buyer (or user of our services), and to us, as the Service Provider (or Seller). These include, in particular:

• the procedure and conditions for concluding the contract,

• performance deadlines,

• delivery and payment terms,

• liability provisions, and

• the rules governing the exercise of the right of withdrawal.

Technical information necessary for the operation and use of the Website, which is not included in these Terms and Conditions, is available elsewhere on the Website – for example, in separate information notices.

Please note: Before finalising your order, you are required to familiarise yourself with and accept these Terms and Conditions. By placing an order, you acknowledge that you have read, understood and accepted them as binding upon yourself.

Language and Form of the Contract

The contracts falling within the scope of these Terms and Conditions are concluded in the Hungarian language.

The contracts within the scope of these Terms and Conditions do not constitute written contracts and are not filed by the Seller.

E-Invoicing

Our Company issues electronic invoices in accordance with Section 175 of Act CXXVII of 2007 on Value Added Tax (Hungary). By accepting these Terms and Conditions, you give your consent to the use of electronic invoicing. The invoice will be sent to the e-mail address you provide at the time of purchase, and will therefore not be included in the parcel.

Intra-Community Distance Sales (OSS) and Intra-Community Supply (0% VAT)

Pursuant to Article 12/B(1) of the Hungarian Act CXXVII of 2007 on Value Added Tax (implementing the provisions of Council Directive 2006/112/EC on the common system of value added tax), “intra-Community distance sales of goods” means the supply of goods where the goods are dispatched or transported by or on behalf of the seller – including indirect involvement – from one EU Member State to another EU Member State, where the goods are intended for the buyer, and the following conditions are met:

1. The supply of goods is made to:

   • a taxable person or a non-taxable legal person whose acquisition is not subject to VAT under Section 20(1)(a) and (d) of the Act; or

   • any other non-taxable person or entity; and

2. The goods supplied are:

   • not new means of transport; and

   • not supplied with assembly or installation, whether or not accompanied by a trial run.

Accordingly, the rules on intra-Community distance sales apply only where the goods are supplied to:

• non-taxable persons,

• taxable persons carrying out exclusively VAT-exempt transactions with no right to deduct VAT (including those subject to small business exemption), who are not required to pay VAT on intra-Community acquisitions,

• agricultural producers under a special scheme, not required to pay VAT on intra-Community acquisitions,

• non-taxable legal persons not required to pay VAT on intra-Community acquisitions,

• any person not subject to VAT on intra-Community acquisitions because, if the supply were domestic, it would be exempt from VAT under Sections 103, 104 and 107 of the Act (e.g., supplies to operators of certain vessels or aircraft, diplomatic missions, international organisations).

Intra-Community distance sales thus refer to transactions where the seller supplies goods from one EU Member State to another Member State to a non-taxable buyer or to a taxable buyer not liable for VAT on the acquisition (such as those exempt under the small business scheme or performing exclusively VAT-exempt activities), i.e., the final customer, with dispatch or transport arranged by the seller or a third party on their behalf.

EU Sales with Intra-Community VAT Number (0% VAT)

Under Article 214(1)(b) of Council Directive 2006/112/EC on the common system of value added tax, Member States must identify under a specific VAT number all taxable persons carrying out intra-Community acquisitions of goods.

In line with this provision, Section 257/B of the Hungarian VAT Act requires any VAT-registered taxable person to apply for an intra-Community VAT number if they:

• carry out intra-Community acquisitions of goods as defined in Sections 19, 20(4)-(7), 21 and 22(1) of the Act,

• carry out intra-Community supplies of goods as defined in Section 89 of the Act,

• provide services as defined in Section 37 of the Act to taxable persons established in another Member State (or, in the absence of establishment, having their residence or habitual residence there),

• receive services as defined in Section 37 of the Act from taxable persons established in another Member State (or, in the absence of establishment, having their residence or habitual residence there).

Applying for an intra-Community VAT number is not optional; failure to do so constitutes a breach of the reporting obligation. Late or non-compliance may result in an administrative penalty imposed by the tax authority.

Liability Related to Intra-Community Distance Sales and Intra-Community Supplies

Conditions for Purchasing with an EU VAT Number

If the Buyer wishes to make a purchase from within the territory of the European Union using a valid Intra-Community VAT number, the Buyer must register in advance and declare during registration that they wish to act as a purchaser holding an EU VAT number. The Seller will verify the validity of the EU VAT number in the VIES system before issuing the invoice, and will record the control code obtained during the verification.

The EU VAT number provided must match the Buyer’s name as registered in the VIES system.

Intra-Community Distance Sales and Taxation

In the case of Intra-Community distance sales, if the Buyer meets the above conditions and the goods are shipped to another EU Member State, the Seller will, through the OSS (One Stop Shop) scheme, apply the value added tax (VAT) rate of the Member State of destination (i.e., the target country).

If the Buyer does not hold a valid EU VAT number, or purchases as a private individual, the option “Private Customers and Customers Without an EU VAT Number” must be selected. Such customers may also place their order without registration, as guests.

Rules Applicable to Orders Placed by E-Mail

In the case of an order placed via e-mail, the EU VAT number must also be provided if the Buyer holds one.

If the Buyer provides a valid EU VAT number, the sale of goods will be invoiced as an intra-Community supply exempt from VAT, i.e., with a 0% VAT rate.

If the Buyer does not provide an EU VAT number, their declaration shall be interpreted as meaning that they meet the conditions for Intra-Community distance sales, and the invoice will be issued applying the VAT rate of the Member State of destination.

Responsibility for Declarations

The Buyer is fully responsible for ensuring that the declarations and data provided are true and accurate.

The Buyer bears sole responsibility for any damage resulting from false declarations.

Prices

Product prices are stated in the currency indicated on the product page and are exclusive of value added tax (VAT). The Seller reserves the right to change prices at any time for business policy reasons. Price changes only apply to orders placed before the conclusion of the contract and do not affect contracts already concluded. If the Seller has incorrectly displayed the price of a product and an order is placed based on the incorrect price, but no valid contract has yet been concluded between the Parties, the Seller will proceed in accordance with the provisions of the “Procedure in the Event of an Incorrect Price” section of these Terms and Conditions.

Procedure in the Event of an Incorrect Price

A price is deemed to be obviously incorrect if:

• the price is shown as EUR 0, or

• the price, reduced by a discount, has been incorrectly calculated in relation to the discount percentage shown alongside the original price (e.g., for a product priced at EUR 1,00 with a 20% discount, instead of the correct EUR 0,80 it is incorrectly offered at EUR 0,50).

In the event of an incorrect price being displayed, the Seller will offer the Buyer the opportunity to purchase the product at the correct price, and the Buyer may then decide whether to proceed with the purchase at the correct price or not, in which case no contract will be concluded between the Parties.

Complaints Handling and Legal Remedies

The consumer may submit a complaint (as defined by the Hungarian Consumer Protection Act, “Fgytv.”) relating to:

• the statutory warranty for defects,

• product warranty,

• guarantee claims, or

• the conduct, activity or omission of the Seller, or of a person acting in the interest or on behalf of the Seller, directly related to the distribution or sale of goods to consumers,
  in order to remedy an individual infringement of rights or interests, through the following contact details and methods:

• In writing via the Website: www.wristfield.eu

• In writing via e-mail: info@wristfield.eu

• In writing by post: Hungary, 1185 Budapest, Fráter Loránd u. 18.

The Seller must handle warranty, product warranty and guarantee claims in accordance with specific legislation, not under the consumer complaint-handling rules of the Fgytv.

A consumer complaint under the Fgytv. – with the exception of statutory warranty, product warranty or guarantee claims – may be submitted orally or in writing to the business in relation to the conduct, activity or omission of the business, or of a person acting in the interest or on behalf of the business, directly connected to the distribution or sale of goods to consumers.

The business must investigate oral complaints immediately and remedy them as necessary. If the consumer disagrees with the handling of the complaint, or if the complaint cannot be investigated immediately, the business must promptly record the complaint and its position on the matter in a report, and provide the consumer with a copy:

• immediately in the case of an oral complaint made in person, or

• within 30 days in the case of an oral complaint made by telephone or via other electronic communication services, along with the substantive reply, in accordance with the rules applicable to written complaints.

The report must include:

• the consumer’s name and address,

• the place, time and manner of submission of the complaint,

• a detailed description of the consumer’s complaint, the list of documents and other evidence presented by the consumer,

• the business’s statement of its position regarding the complaint, where immediate investigation is possible,

• the name of the person recording the report and – except for oral complaints made by telephone or via other electronic communication services – the consumer’s signature,

• the place and time of recording the report,

• in the case of oral complaints made by telephone or via other electronic communication services, the complaint’s unique reference number.

The business must respond to written complaints in writing, in a verifiable and substantive manner, within thirty days of receipt, unless otherwise provided by directly applicable EU law, and must take measures to communicate the response. If the complaint is rejected, the business must provide justification. In the event of rejection, the business must inform the consumer in writing of the authority or conciliation body which – depending on the nature of the complaint – may be contacted to initiate proceedings, and must also provide the contact details (address, telephone, website, postal address) of the competent authority or the conciliation body for the consumer’s place of residence or stay. The Seller has not made a general submission declaration.

If a consumer dispute between the Seller and the consumer is not resolved during negotiations, the following legal remedies are available to the consumer:

Contact Details of Consumer Protection Authorities

Budapest Metropolitan Government Office – Consumer Protection Department
Address: 1117 Budapest, Prielle Kornélia Street 4/b
Email: fogyasztovedelem@bfkh.gov.hu
Telephone: +36 (1) 450 2598
Website: https://kormanyhivatalok.hu/kormanyhivatalok/budapest/megye/szervezet/fogyasztovedelmi-foosztaly
Jurisdiction: Territory of Budapest

Pest County Government Office – Consumer Protection Department
Address: 1072 Budapest, Nagy Diófa Street 10-12
Email: fogyved@pest.gov.hu
Telephone: +36 (1) 459 4843
Website: https://kormanyhivatalok.hu/kormanyhivatalok/pest/megye/szervezet/fogyasztovedelmi-foosztaly
Jurisdiction: Pest County

Bács-Kiskun County Government Office – Consumer Protection Department
Address: 6000 Kecskemét, Szent István Boulevard 19/A
Postal Address: 6001 Kecskemét, P.O. Box 189
Email: fogyasztovedelem@bacs.gov.hu
Telephone: +36 (76) 795 710
Website: https://kormanyhivatalok.hu/kormanyhivatalok/bacs-kiskun/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi
Jurisdiction: Bács-Kiskun County

Baranya County Government Office – Consumer Protection Department
Address: 7630 Pécs, Hengermalom Street 2
Postal Address: 7630 Pécs, Hengermalom Street 2
Email: fogyasztovedelem@baranya.gov.hu
Telephone: +36 (72) 795 398
Website: https://kormanyhivatalok.hu/kormanyhivatalok/baranya/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Baranya County

Békés County Government Office – Consumer Protection Department
Address: 5600 Békéscsaba, József Attila Street 2-4
Postal Address: 5600 Békéscsaba, József Attila Street 2-4
Email: fogyved@bekes.gov.hu
Telephone: +36 (66) 546 150
Website: https://kormanyhivatalok.hu/kormanyhivatalok/bekes/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi
Jurisdiction: Békés County

Borsod-Abaúj-Zemplén County Government Office – Consumer Protection Department
Address: 3527 Miskolc, József Attila Street 20
Email: fogyasztovedelem@borsod.gov.hu
Telephone: +36 (46) 795 779
Website: https://kormanyhivatalok.hu/kormanyhivatalok/borsod-abauj-zemplen/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi
Jurisdiction: Borsod-Abaúj-Zemplén County

Csongrád-Csanád County Government Office – Consumer Protection Department
Address: 6722 Szeged, Rákóczi Square 1
Postal Address: 6722 Szeged, Rákóczi Square 1
Email: fogyasztovedelem@csongrad.gov.hu
Telephone: +36 (62) 680 532
Website: https://kormanyhivatalok.hu/kormanyhivatalok/csongrad-csanad/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Csongrád-Csanád County

Fejér County Government Office – Consumer Protection Department
Address: 8000 Székesfehérvár, Honvéd Street 8
Email: fogyved@fejer.gov.hu
Telephone: +36 (22) 501 751
Website: https://kormanyhivatalok.hu/kormanyhivatalok/fejer/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Fejér County

Győr-Moson-Sopron County Government Office – Consumer Protection Department
Address: 9022 Győr, Türr István Street 7
Email: fogyasztovedelem@gyor.gov.hu
Telephone: +36 (96) 795 950
Website: https://kormanyhivatalok.hu/kormanyhivatalok/gyor-moson-sopron/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Győr-Moson-Sopron County

Hajdú-Bihar County Government Office – Consumer Protection Department
Address: 4025 Debrecen, Széchenyi Street 46
Postal Address: 4025 Debrecen, Széchenyi Street 46
Email: fogyasztovedelem@hajdu.gov.hu
Telephone: +36 (52) 533 924
Fax: +36 (52) 504 105
Website: https://kormanyhivatalok.hu/kormanyhivatalok/hajdu-bihar/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Hajdú-Bihar County

Heves County Government Office – Consumer Protection Department
Address: 3300 Eger, Kossuth Lajos Street 9
Postal Address: 3301 Eger, P.O. Box 216
Email: fogyved@heves.gov.hu
Telephone: +36 (36) 515 469
Fax: +36 (36) 516 040
Website: https://kormanyhivatalok.hu/kormanyhivatalok/heves/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi
Jurisdiction: Heves County

Jász-Nagykun-Szolnok County Government Office – Consumer Protection Department
Address: 5000 Szolnok, Indóház Street 8
Email: jasz.fogyved@jasz.gov.hu
Telephone: +36 (56) 795 165
Website: https://kormanyhivatalok.hu/kormanyhivatalok/jasz-nagykun-szolnok/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi
Jurisdiction: Jász-Nagykun-Szolnok County

Komárom-Esztergom County Government Office – Consumer Protection Department
Address: 2800 Tatabánya, Bárdos László Street 2
Email: fogyasztovedelem.meff@komarom.gov.hu
Telephone: +36 (34) 309 303
Website: https://kormanyhivatalok.hu/kormanyhivatalok/komarom-esztergom/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es
Jurisdiction: Komárom-Esztergom County

Nógrád County Government Office – Consumer Protection Department
Address: 3100 Salgótarján, Karancs Road 54
Email: fogyved@nograd.gov.hu
Telephone: +36 (32) 511 116
Website: https://kormanyhivatalok.hu/kormanyhivatalok/nograd/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi
Jurisdiction: Nógrád County

Somogy County Government Office – Consumer Protection Department
Address: 7400 Kaposvár, Vásártéri Road 2
Email: fogyasztovedelem@somogy.gov.hu
Telephone: +36 (82) 510 868
Website: https://kormanyhivatalok.hu/kormanyhivatalok/somogy/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Somogy County

Szabolcs-Szatmár-Bereg County Government Office – Consumer Protection Department
Address: 4400 Nyíregyháza, Hatzel Square 10
Postal Address: 4401 Nyíregyháza, P.O. Box 77
Email: fogyasztovedelem@szabolcs.gov.hu
Telephone: +36 (42) 500 694
Website: https://kormanyhivatalok.hu/kormanyhivatalok/szabolcs-szatmar-bereg/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es
Jurisdiction: Szabolcs-Szatmár-Bereg County

Tolna County Government Office – Consumer Protection Department
Address: 7100 Szekszárd, Kiskorzó Square 3
Email: fogyasztovedelem@tolna.gov.hu
Telephone: +36 (74) 795 384
Website: https://kormanyhivatalok.hu/kormanyhivatalok/tolna/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Tolna County

Vas County Government Office – Consumer Protection Department
Address: 9700 Szombathely, Wesselényi Street 7
Postal Address: 9702 Szombathely, P.O. Box 24
Email: fogyasztovedelem@vas.gov.hu
Telephone: +36 (70) 705 1435
Website: https://kormanyhivatalok.hu/kormanyhivatalok/vas/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Vas County

Veszprém County Government Office – Consumer Protection Department
Address: 8200 Veszprém, Kistó Street 1
Postal Address: 8200 Veszprém, Kistó Street 1
Email: fogyasztovedelem@veszprem.gov.hu
Telephone: +36 (88) 550 510
Website: https://kormanyhivatalok.hu/kormanyhivatalok/veszprem/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi
Jurisdiction: Veszprém County

Zala County Government Office – Consumer Protection Department
Address: 8900 Zalaegerszeg, Pintér Máté Street 22
Postal Address: 8900 Zalaegerszeg, Pintér Máté Street 22
Email: fogyasztovedelem.zala@zala.gov.hu
Telephone: +36 (92) 510 530
Website: https://kormanyhivatalok.hu/kormanyhivatalok/zala/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi
Jurisdiction: Zala County

Judicial Proceedings
The Customer shall be entitled to enforce any claims arising from a consumer dispute before a court within the framework of civil proceedings in accordance with the provisions of Act V of 2013 on the Hungarian Civil Code and Act CXXX of 2016 on the Hungarian Code of Civil Procedure. The Parties agree to submit to the jurisdiction of the court having competence based on the Seller’s registered seat for the judicial resolution of their dispute.

Conciliation Body Proceedings
If your consumer complaint is rejected, you are entitled to refer the matter to the competent Conciliation Body according to your place of residence or stay, or to the Conciliation Body indicated in your application. A prerequisite for initiating proceedings before a Conciliation Body is that the consumer first attempts to settle the disputed matter directly with the business concerned.

Unless the consumer requests a personal hearing, the Conciliation Body shall hold the hearing in an online format, via electronic means enabling simultaneous transmission of sound and images (“online hearing”).

The business is obliged to cooperate in the conciliation procedure, which includes the duty to submit its written response within the prescribed time limit to the Conciliation Body upon request.

Except where the 524/2013/EU Regulation of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes (amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC) applies, the business is obliged to ensure the participation of a person authorised to conclude a settlement at the hearing. The authorised representative of the business must attend the online hearing in person (virtually). If the consumer requests a personal hearing, the authorised representative of the business must participate at least online.

Further information on Conciliation Bodies can be found at: https://www.bekeltetes.hu

Procedural Options for Foreign (Non-Hungarian) Consumers
Foreign consumers – meaning those residing either within or outside the European Union, but entering into a dispute with a business established in Hungary – are also entitled to make use of the Hungarian conciliation procedure, subject to certain conditions.

1. Possibility for Foreign Consumers to Apply to the Conciliation Body
The Hungarian conciliation body system is based on European Union law, and foreign consumers are also entitled to initiate proceedings if the dispute concerns a business established in Hungary.

Like Hungarian consumers, foreign (non-Hungarian) consumers must first attempt to resolve the disputed matter directly with the Business (for example, by submitting a complaint by email or in writing). If this proves unsuccessful, they may turn to the conciliation body.

Competent Body – Which Conciliation Body Can a Foreign Customer Approach?
As the foreign consumer has no permanent or temporary residence in Hungary, they may choose any Hungarian conciliation body; however, the body with competence according to the business’s registered seat is generally considered the primary forum.

Possibility of Online Proceedings
Proceedings may also be conducted online, meaning that the foreign consumer does not need to travel to Hungary in person. Hearings are held via videoconference using equipment that enables the simultaneous transmission of sound and images. This is referred to as an online hearing, which the conciliation body may hold even if the consumer has not requested a personal hearing.

Online Dispute Resolution Platform (ODR)
If the customer resides within the EU and the sale took place online, they may also initiate proceedings through the EU’s Online Dispute Resolution platform (ODR).

ODR platform address: https://ec.europa.eu/consumers/odr

Through this platform, the customer may indicate that they wish to pursue conciliation against a Hungarian business, in which case the appropriate Hungarian conciliation body will be designated within the EU system.

Important: Conciliation is not available to businesses; it is exclusively a remedy for consumer complaints.

Contact Details of the Territorial Conciliation Bodies

Budapest Conciliation Body
Seat: Budapest
Jurisdiction: Budapest
Address: 1016 Budapest, Krisztina krt. 99. I. floor, room 111
Postal address: 1253 Budapest, P.O. Box 10
Telephone: +36 (1) 488 2131
Email: bekelteto.testulet@bkik.hu
Website: bekeltet.bkik.hu

Baranya County Conciliation Body
Seat: Pécs
Jurisdiction: Baranya, Somogy, and Tolna Counties
Address: 7625 Pécs, Majorossy I. u. 36
Telephone: +36 (72) 507 154
Email: info@baranyabekeltetes.hu
Website: baranyabekeltetes.hu

Borsod-Abaúj-Zemplén County Conciliation Body
Seat: Miskolc
Jurisdiction: Borsod-Abaúj-Zemplén, Heves, and Nógrád Counties
Address: 3525 Miskolc, Szentpáli u. 1
Telephone: +36 (46) 501 091
Email: bekeltetes@bokik.hu
Website: bekeltetes.borsodmegye.hu

Csongrád-Csanád County Conciliation Body
Seat: Szeged
Jurisdiction: Békés, Bács-Kiskun, and Csongrád-Csanád Counties
Address: 6721 Szeged, Párizsi krt. 8-12
Telephone: +36 (62) 549 392
Email: bekelteto.testulet@cskik.hu
Website: bekeltetes-csongrad.hu

Fejér County Conciliation Body
Seat: Székesfehérvár
Jurisdiction: Fejér, Komárom-Esztergom, and Veszprém Counties
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6
Telephone: +36 (22) 510 310
Email: bekeltetes@fmkik.hu
Website: www.bekeltetesfejer.hu

Győr-Moson-Sopron County Conciliation Body
Seat: Győr
Jurisdiction: Győr-Moson-Sopron, Vas, and Zala Counties
Address: 9021 Győr, Szent István út 10/a
Telephone: +36 (96) 520 217
Email: bekelteto.testulet@gymsmkik.hu
Website: bekeltetesgyor.hu

Hajdú-Bihar County Conciliation Body
Seat: Debrecen
Jurisdiction: Jász-Nagykun-Szolnok, Hajdú-Bihar, and Szabolcs-Szatmár-Bereg Counties
Address: 4025 Debrecen, Vörösmarty u. 13-15
Telephone: +36 (52) 500 710, +36 (52) 500 745
Email: bekelteto@hbkik.hu
Website: hbmbekeltetes.hu

Pest County Conciliation Body
Seat: Budapest
Jurisdiction: Pest County
Address: 1055 Budapest, Balassi Bálint u. 25. IV/2
Telephone: +36 (1) 792 7881
Email: pmbekelteto@pmkik.hu
Website: panaszrendezes.hu

Conciliation Body Proceedings for Persons Not Qualifying as Consumers
Under the Hungarian Consumer Protection Act, the following are deemed consumers for the purposes of conciliation body proceedings: non-profit organisations, ecclesiastical legal entities, condominiums, and housing cooperatives acting outside the scope of their independent occupation or economic activity, that purchase, order, receive, use, or utilise goods, or are the intended recipients of commercial communication or offers relating to the goods.

The conciliation body is entitled to verify and examine the existence of consumer status. The rules described above for conciliation body proceedings apply accordingly.

Copyright
Pursuant to Section 1(1) of Act LXXVI of 1999 on Copyright (hereinafter: “Copyright Act”), this website qualifies as a copyrighted work, and all parts thereof are protected by copyright law. Under Section 16(1) of the Copyright Act, it is prohibited to use any graphic or software solutions, computer programs, or other elements of the website without permission, or to use any application by which the website or any part of it may be modified.

Any material from the website or its database may only be reproduced with the written consent of the rights holder, and only with proper reference to the website as the source. The rights holder is Wristfield Europe Kft.

Graphic Materials and Warranty of Title
The Buyer warrants that any graphic materials provided or transmitted to the Seller – including, but not limited to, images, logos, illustrations, textual elements, and any other visual or intellectual creations – do not infringe the copyright or any other rights (e.g. industrial property rights, image rights) of third parties. The Buyer expressly declares and warrants that they lawfully possess the rights to such graphic materials, use them lawfully, and are entitled to provide them to the Seller for the purpose of fulfilling the order, as well as to grant permission for their use.

The Buyer acknowledges and agrees that, in connection with the performance of the order, the Seller is entitled to use the graphic materials supplied by the Buyer to the extent and for the duration necessary for the contractual purpose, including their technical adaptation, editing, printing or digital production, and, where necessary, archiving and publication as a reference.

Any graphic materials created by the Seller – including design, execution, adaptation, illustration, copywriting, layout designs, etc. – may qualify as works under Act LXXVI of 1999 on Copyright, and the copyright (including economic rights) in such works shall belong to the Seller as the creator or its authorised representative. Copyright protection applies regardless of whether the work is registered in any form, and it arises from the moment the work is created.

The Buyer is entitled to use the graphic materials created by the Seller solely for the purpose and to the extent specified in the order – for example, for printing, online publication, or advertising – and such entitlement does not extend to any other use, modification, reproduction, transfer to third parties, or sale of the work.

Any further use of the graphic materials by the Buyer – even if they were created at the Buyer’s request – shall only be permitted with the Seller’s prior express written consent. In the absence of such consent, such use shall be deemed an infringement, and the Seller shall be entitled to enforce its copyright, including claims for damages and for cessation of the infringement.

The parties agree that the moral rights in relation to the graphic materials – such as the right of attribution – shall be exercised by the Seller, and the Buyer may not restrict such rights.

Trusted Shops Reviews
We inform Customers that the Seller uses the Trusted Shops GmbH review system on the Website. This system enables feedback not on individual products, but on the overall operation of the online store (the Seller). The aim of the review system is to ensure that only genuine purchasers can submit reviews, which is guaranteed through the following technical and organisational measures:

• The review system operates on an external platform run by Trusted Shops GmbH, independent of the Seller. Reviews can only be submitted after a purchase, and the option to review (e.g. via email or a pop-up widget) is available solely to those who have actually placed an order in the webshop.

• Access to the review interface is provided automatically by Trusted Shops, based on order details – for example, through an invitation email sent after purchase.

• Reviews and ratings are stored and displayed directly by the Trusted Shops system. The Seller has neither the ability nor the technical means to subsequently modify or delete reviews.

• The Trusted Shops system displays all reviews – whether positive or negative – provided they comply with basic moderation guidelines (e.g. not containing offensive or unlawful content). This ensures that Customers receive an authentic and balanced overview of the webshop’s performance based on the experiences of other buyers.

Partial Invalidity, Code of Conduct
If any provision of these General Terms and Conditions is legally incomplete or invalid, the remaining provisions of the contract shall remain in force, and the invalid or defective provision shall be replaced by the applicable statutory provisions.

The Seller does not subscribe to any code of conduct within the meaning of the Act on the Prohibition of Unfair Commercial Practices against Consumers.

Information on the Functioning of Goods Containing Digital Elements
The servers providing the data displayed on the website have an availability exceeding 99.9% per year. A regular backup of the full data content is performed, enabling restoration in case of any issues. The data displayed on the website are stored in MSSQL and MySQL databases. Sensitive data are stored with encryption of adequate strength, using hardware-based support built into the processor.

Information on the Essential Characteristics of Goods
Information on the essential characteristics of goods available for purchase on the Website is provided in the descriptions of the respective goods.

Correction of Data Entry Errors – Responsibility for the Accuracy of Data Provided
During the ordering process, the Buyer may continuously amend the data entered prior to finalising the order. By using the “Back” button in the browser, it is possible to return to previous page(s), allowing correction of data even after proceeding to the next step.

The Seller hereby draws the Buyer’s attention to the fact that the accuracy of the data entered is the sole responsibility of the Buyer. The Seller will issue invoices and deliver goods based on the data provided by the Buyer. An incorrectly entered email address, or a full email inbox, may hinder the delivery of the order confirmation, potentially preventing the conclusion of the contract.

If the Buyer detects an error in the data provided after finalising the order, they must notify the Seller as soon as possible. Amendments to the order may only be initiated via an email sent from the email address provided at the time of ordering, or by telephone. The Seller will consider the possibility of amendment depending on the stage of the fulfilment process.

Use of the Website
Purchases do not require registration, except in the case of intra-community purchasers, i.e. Buyers purchasing with a valid EU VAT number. The Buyer’s declaration of status is made by selecting the relevant options during registration or when finalising the order.

The Website provides product presentation and online ordering options for Users. Users can browse the Website using the menu items. Products are arranged into categories. The “Special Offers” category contains all discounted products available in the store. For each product, the start and end date of the promotion is indicated, or the start date and “while stocks last” notice, but at least the original price of the product is displayed.

Unit prices of products can be viewed under the “Prices” tab according to the relevant quantity tiers. The higher the quantity, the price changes accordingly by tier.

Clicking on the category name displays a list of products within that category. If all products in the category do not fit on one page, navigation is possible using the numbers above and below the product list. From the product list, the detailed product page can be accessed by clicking on the product name, where detailed characteristics and price information can be found.

The Website allows product searches based on keywords. Search results matching the conditions are displayed in list form, similar to categories.

The selected product, in the chosen quantities, colours, or colour combinations, can be added to the basket via the “Add to Basket” button on the product page. The User can check the contents of the basket via the “Basket” menu. Here, the quantity of products can be adjusted or items removed. For products where multiple colours and quantities can be selected on the product page, quantity changes require deletion and re-adding of the product. The “Empty Basket” button allows the complete removal of all items.

By clicking the “Order” button, the User can proceed with the purchase. In the second step, the User may log in, register, or continue as a guest. For registration or guest purchase, the following data must be provided: email address, name, telephone number, billing address, and (if different) delivery address. For registration, a password must also be provided. Successful registration is confirmed via email and on the Website. Users may request deletion of their registration by email to the Service Provider, in which case they must re-register for any future purchases.

Legal entities established outside Hungary but within an EU Member State who are liable to pay VAT in their country must obtain an EU VAT number from their national tax authority for intra-community acquisitions. With such an EU VAT number, registration is mandatory so that the VAT number can be verified and VAT-free purchases guaranteed. For private individuals and legal entities not liable to pay VAT, registration is not mandatory; VAT will be charged in accordance with the distance selling rules, through the OSS system, based on the destination country (the EU Member State to which the products are shipped). If a Buyer, as a private individual or non-VAT-liable person, purchases using this option, they must select it during the purchase process. If an EU VAT-liable buyer places an order without providing their EU VAT number, or conceals it from the Seller, they will be fully responsible for any legal consequences arising.

The User is responsible for keeping their access details confidential, updating their details, and notifying the Service Provider if they become aware of any misuse of their data by a third party. If a password is forgotten, a new one can be requested on the Website, sent to the registered email address. If the User has previously registered, the ordering process can continue by entering their email and password.

In the next step, the User must select the preferred payment and delivery method. A summary page allows the User to review all previously entered details and the products ordered, including quantities. In case of data entry errors, corrections can be made using the pencil icon.

If everything is correct, the User may finalise the order by clicking “Submit Order”. Confirmation is provided both on the Website and via email. If incorrect data are found after recording the order (e.g. in the confirmation email), these must be reported to the Service Provider immediately, but no later than within 24 hours. Regardless of purchase intent, the User may log in via the “Customer Login” window or the “Login” menu. After logging in, the “Modify Data” menu allows the User to update registration details and track orders and their status.

The invoice issued for the order will contain the billing details provided during the ordering process. The invoice can be cancelled or amended within 14 days of receiving the package. After 14 days, invoice modification is no longer possible.

Offer and Validity of Offers

Where the Seller issues an offer in response to a specific enquiry, such offer – unless otherwise expressly stated – shall be valid for a period of 10 days from the date of issue.

Acceptance of the offer may be made exclusively by email or via another electronic channel expressly designated in advance by the Seller. For acceptance to be valid, the statement of acceptance must be received by the Seller within the specified deadline and at the contact details provided by the Seller.

Placing an Order (Making an Offer)

Once you have ensured that the contents of your basket correspond to the Goods you wish to purchase and that your details are correct, you may finalise your order by clicking the “Place Order” button. The information published on the Website does not constitute a contractual offer by the Seller. For orders placed under these Terms and Conditions, you are deemed to be making the offer.

By clicking the “Place Order” button, you expressly acknowledge that your declaration constitutes an offer and, upon confirmation by the Seller in accordance with these Terms and Conditions, entails a payment obligation. The Seller is obliged to confirm receipt of your order to you electronically without delay. If such confirmation is not received by you within the expected timeframe depending on the nature of the service, but in any case within 2 working days from placing the order, you shall be released from your contractual obligations or offer commitment.

Processing of Orders and Formation of the Contract

Order processing takes place in two stages. You may place your order at any time. Upon placing your order, you will first receive an automated acknowledgement confirming that your order has been received via the Website. This acknowledgement does not constitute acceptance of your offer.

If you notice that the automated acknowledgement contains incorrect information (e.g. name, delivery address, telephone number), you must inform us of this fact immediately by email, providing the correct data at the same time. If you do not receive the automated acknowledgement within 24 hours of placing your order, please contact us, as it is possible that your order has not reached our system due to a technical issue, or that delivery of the acknowledgement has been impeded.

Following receipt of your offer, the Seller will send a second email confirming acceptance of your offer. The contract is concluded when the confirmation email sent by the Seller becomes accessible to you in your email account (second confirmation, acceptance of the offer). Any status email indicating that preparation or fulfilment of your order has commenced shall be deemed such acceptance.

For customised products with inscriptions, we will always provide a design proof unless the plan has already been accepted during the order process via our online design tool. Unless otherwise agreed in writing, production will only begin upon written approval of the design proof and receipt of payment. The Buyer is responsible for delays resulting from late approval or late payment. Where the Seller has indicated an expected completion time when making the offer, it is assumed that the order, payment, and design approval will all occur within 4 hours; if not, the indicated timeframe becomes invalid, and the general production times displayed on the Website will apply.

Procedure for Uncollected Parcels – Consumers

If the Buyer fails to collect the ordered Goods handed over for delivery, and does not indicate an intention to exercise the statutory 14-day right of withdrawal without justification, the Buyer will be in breach of contract. In such case, the Seller may attempt redelivery if arrangements can be made with the Buyer, but may make redelivery conditional upon payment of an additional delivery fee.

If redelivery is unsuccessful or agreement with the Buyer cannot be reached because of lack of cooperation, the Seller may terminate the contract with immediate effect for breach and claim the costs of unsuccessful delivery and return transport as liquidated damages. Parties agree that communication by the email address used for the order shall be deemed valid, and that the time of receipt of the termination notice is when it becomes accessible in the Buyer’s email account.

Breach of contract in this context includes failure to collect the ordered Goods and failure to notify the Seller of withdrawal.

The Buyer is obliged to pay the purchase price and accept delivery, and to cooperate with the Seller, informing them of any circumstances relevant to performance (Sections 6:215 and 6:62(1) of the Hungarian Civil Code).

Where the Buyer fails to collect the Goods, the Seller may:

• terminate the contract with immediate effect, or

• attempt delivery for a third or fourth time if the second attempt fails and/or the Buyer does not cooperate.

The Seller reserves the right to claim the costs of failed delivery and return as liquidated damages.

If the Buyer has previously failed to collect Goods on at least two occasions (except when exercising the right of withdrawal), or if the Goods are returned marked “not collected”, the Seller may require prepayment of the purchase price and delivery costs before fulfilling the order.

The Seller may withhold delivery until it has verified that payment has been received in full via the chosen electronic payment method (including cases where the Buyer has paid by bank transfer in their national currency and, due to currency conversion or bank charges, the Seller does not receive the full amount). The Seller may request the Buyer to settle any outstanding balance before releasing the Goods.

Procedure for Uncollected Parcels – Business Customers

Business Customers are not entitled to the statutory 14-day right of withdrawal available to consumers. The Buyer is obliged to accept delivery and pay the purchase price. Failure to do so constitutes breach of contract, and the Seller may retain the purchase price as liquidated damages.

The Buyer may request redelivery within 15 days of failed delivery or collection, provided they bear the associated additional costs. The Seller is not obliged to store uncollected orders for more than 15 days and may dispose of them, retaining the purchase price as liquidated damages.

Payment Methods

Details of available payment methods can be found on the Payment Methods page. The Seller uses fraud prevention services (Cash on Delivery Checker) to determine available payment options for each visitor, based on automated decision-making. Some payment methods may not be available to all users.

Barion Payments

Online card payments are processed via the Barion system. Card details are not disclosed to the merchant. Barion Payment Zrt. is an institution supervised by the Central Bank of Hungary, licence number: H-EN-I-1064/2013.

Delivery Methods and Charges

Details of home delivery and collection options, and applicable charges, can be found on the Delivery Methods page. In some countries, under the courier’s own terms and conditions, if delivery to the address provided is unsuccessful, the courier may leave the parcel at a nearby collection point. The Buyer must collect the parcel from the collection point without delay. Collection point details are available in the courier’s online tracking system using the tracking number provided in the dispatch notification.

Wholesale and Reseller Partners – Delivery Charges

Unless otherwise agreed, delivery charges will be calculated individually based on order volume and urgency. Wholesale partners may pay by bank transfer only; orders will be cancelled on the 4th working day if payment is not received.

Non-EU Orders – Delivery Charges

Unless otherwise agreed, delivery charges will be calculated individually based on order volume and urgency.

Liability for Late Dispatch or Late Delivery

If the Seller cannot hand over the ordered Goods to the courier by the confirmed deadline, the Buyer will be informed without delay and may either request dispatch at a later agreed date or, as a last resort, withdraw from the purchase without further obligation.

The Seller accepts no liability where Goods are handed over to the courier on time but delivery is delayed due to the courier’s operations. The Seller guarantees and is responsible only for the latest possible handover date to the courier.

The Buyer undertakes to liaise directly with the courier after dispatch and to take all reasonable measures to ensure prompt delivery. The Seller is not liable for delays caused by failure to do so.

If the Buyer provides the necessary documentation, the Seller may allow collection by the Buyer’s own nominated carrier on EXW Budapest terms.

For delays in road transport, claims must be made directly against the chosen courier under the CMR Convention; for air freight, under the Montreal Convention. The Buyer releases the Seller from liability for losses caused by transport delays.

Express Production

Custom-made and inscribed products are normally produced within the Standard production time shown on the product page. If the Seller confirms a specific production time, that time shall apply.

Express production is available for an additional charge, subject to capacity.

Performance Deadlines

The service shall be deemed performed upon demonstrable handover to the courier. For personal collection, performance takes place upon collection. The performance deadline is always the date confirmed by the Seller.

Performance may not take place earlier than:

• Non-inscribed products: within 3 working days;

• Inscribed products: within the production time specified on the product page according to production method (Standard, Express) or, in its absence, as otherwise agreed.

The performance deadline begins on the working day after receipt of payment, or, for inscribed products, after approval of the design proof. Delivery time is not included in the performance deadline and is subject to the selected courier’s general terms and conditions.

The Buyer may, by prior arrangement, collect products via their own carrier on EXW Budapest terms.

For consumers, unless otherwise agreed, the Seller shall make the Goods available without undue delay and at the latest within thirty days of concluding the contract.

The general performance deadline is therefore a maximum of 30 days from confirmation of the order. Any shorter (but not longer) deadlines are specified for each delivery method.

In the event of delay by the Seller, the Buyer may exercise their rights under the Hungarian Civil Code (Act V of 2013).

Retention of Title

If you have previously failed to collect Goods (except where exercising the right of withdrawal) or the Goods have been returned marked “not collected”, the Seller may require prepayment of the purchase price and delivery costs.

The Seller may withhold delivery until it has confirmed receipt of full payment via the chosen electronic method (including cases where the Buyer’s bank transfer in their own currency results in currency conversion or bank charges reducing the amount received). The Seller may request payment of any outstanding balance before releasing the Goods.

Consumer Information
Information on the Right of Withdrawal for Consumer Buyers

For the purposes of Section 8:1 (1) point 3 of the Hungarian Civil Code, only a natural person acting outside the scope of their profession, self-employed activity, or business activity qualifies as a consumer. Therefore, legal persons are not entitled to exercise the right of withdrawal without providing justification.

Pursuant to Section 20 of Government Decree No. 45/2014 (II. 26.), the consumer has the right to withdraw from the contract without giving any reason. The consumer may exercise their right of withdrawal:

• In the case of a contract for the sale of goods:

  • in respect of the Goods;

  • where several Goods are sold and delivered at different times, in respect of the last Goods delivered;

  • where the Goods consist of several lots or pieces, in respect of the last lot or piece delivered;

  • where the Goods are to be supplied regularly over a defined period, in respect of the first delivery;
    — within a period of 14 calendar days starting from the day on which the consumer or a third party, other than the carrier, indicated by the consumer, takes possession of the Goods.

The above does not affect the consumer’s right to exercise their right of withdrawal during the period between the conclusion of the contract and the day on which the Goods are received.

Where the contract is concluded on the basis of an offer made by the consumer, the consumer shall have the right to withdraw the offer before the conclusion of the contract, which shall terminate the binding effect of the offer.

If the Seller has not informed the consumer about the deadline and other conditions for exercising the right of withdrawal (particularly as set out in Section 22 of the Government Decree) and about the model withdrawal statement set out in Annex 2, the withdrawal period specified above shall be extended by 12 months. If the Seller provides the consumer with such information within 12 months after the original withdrawal period has expired, the withdrawal or termination period shall expire 14 days after the date on which the information is communicated.

Voluntarily Extended Withdrawal Period
In addition to the provisions of Government Decree No. 45/2014 (II. 26.), the Seller voluntarily provides the consumer with an additional period in which to exercise the right of withdrawal. Accordingly, the withdrawal period for purchases made in the webshop shall be a total of 30 days, which does not exclude the enforcement of the statutory withdrawal rights.

The conditions for exercising this voluntarily extended right of withdrawal are identical to those for exercising the statutory right of withdrawal as provided for in the Decree.

Withdrawal Statement – Exercising the Consumer’s Right of Withdrawal or Termination

In accordance with Section 20 of Government Decree No. 45/2014 (II. 26.), the consumer may exercise their statutory right by making an unambiguous statement to that effect, or by using the model withdrawal form, which can also be downloaded from the website.

Model Withdrawal Form:

Trader’s name: Wristfield Europe Kft.
Trader’s registered seat: Hungary, 2225 Üllő, Kozma István u. 6. 1.
Trader’s email address: info@wristfield.com

I, the undersigned, hereby declare that I am exercising my right of withdrawal from the contract for the purchase of the following product(s):

Name of product(s):
Date of order:
Order number:

Consumer’s name:
Consumer’s address:
Consumer’s email address:

Dated:

Signature of consumer:

Validity of the Consumer’s Withdrawal Statement

The right of withdrawal shall be deemed exercised within the deadline if the consumer sends the statement before the expiry of the time limit.
In the case of written withdrawal or termination, it is sufficient for the withdrawal or termination statement to be sent before the deadline.
The burden of proof that the right of withdrawal was exercised in accordance with these provisions lies with the consumer.
Upon receipt of the withdrawal statement, the Seller must confirm its receipt to the consumer on a durable medium.

Obligations of the Seller in the Event of Withdrawal by the Consumer

Refund Obligation

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree No. 45/2014 (II. 26.), the Seller shall, without undue delay and at the latest within 14 days from the day on which they are informed of the withdrawal, refund all amounts paid by the consumer as consideration, including any delivery costs.

This provision does not apply to additional costs resulting from the consumer’s choice of a delivery method other than the least expensive standard delivery offered, nor to return shipping costs. The Seller is not obliged to reimburse return costs, including in cases where the consumer refused delivery, was unavailable, failed to collect the package, or the goods were returned with other remarks indicating non-acceptance. In such cases, the Seller may claim the additional costs of return shipment from the consumer.

Method of Refund

The Seller shall make the refund using the same means of payment as used by the consumer, unless the consumer expressly agrees otherwise; in any event, the consumer shall not incur any fees as a result of such refund.
The Seller shall not be held liable for delays caused by incorrect or inaccurate bank account details or postal addresses provided by the consumer.

Additional Costs

If the consumer expressly chooses a delivery method other than the least expensive standard delivery offered, the Seller shall not be obliged to reimburse any additional costs incurred. In such a case, the Seller’s refund obligation shall be limited to the cost of standard delivery.

Right of Retention

The Seller may withhold the refund until they have received the goods back or the consumer has supplied evidence of having sent the goods back, whichever is the earlier. Cash-on-delivery or postage-due parcels will not be accepted.

Consumer’s Obligations in the Event of Withdrawal or Termination

Return of Goods

If the consumer withdraws in accordance with Section 22 of Government Decree No. 45/2014 (II. 26.), they shall return or hand over the goods to the Seller or a person authorised by the Seller to receive them without undue delay and in any event no later than 14 days from the date on which they communicated their withdrawal. The return deadline is met if the goods are sent back before the 14-day period expires.

Direct Costs of Returning Goods

The consumer shall bear the direct cost of returning the goods, which must be sent to the Seller’s address.
Where the Seller operates a physical shop and the consumer exercises the right of withdrawal there, the consumer may return the goods in person at the same time.

If the consumer terminates a contract for the provision of services concluded off-premises or at a distance after performance has begun, they shall pay the Seller an amount proportionate to the services provided up to the time of communication of termination.
This proportionate amount shall be calculated on the basis of the total price agreed in the contract, including taxes. If the consumer proves that this total is excessive, the proportionate amount shall be based on the market value of the services provided up to termination.
Cash-on-delivery or postage-due returns will not be accepted.

Consumer’s Liability for Diminished Value

The consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Cases Where the Right of Withdrawal Cannot Be Exercised

The Seller expressly draws the consumer’s attention to the fact that they may not exercise the right of withdrawal in the cases listed in Section 29 (1) of Government Decree No. 45/2014 (II. 26.), including but not limited to:

1. after full performance of the service, provided that if the contract imposes a payment obligation, the exception applies only if performance began with the consumer’s express prior consent and acknowledgment of losing the right of withdrawal upon full performance;

2. goods or services whose price or fee depends on fluctuations in the financial market beyond the Seller’s control, even within the withdrawal period;

3. non-prefabricated goods made to the consumer’s specifications or clearly personalised (e.g. goods with custom inscriptions);

4. perishable goods or goods with a short shelf-life;

5. sealed goods which are not suitable for return for health protection or hygiene reasons and were unsealed after delivery;

6. goods which, by their nature, are inseparably mixed with other items after delivery;

7. alcoholic beverages whose actual value depends on market fluctuations beyond the Seller’s control, where the price was agreed upon at the time of contract conclusion, but delivery is only possible after 30 days;

8. urgent repair or maintenance work requested by the consumer;

9. sealed audio or video recordings, or sealed computer software, unsealed after delivery;

10. newspapers, periodicals or magazines, except subscription contracts;

11. contracts concluded at a public auction;

12. accommodation (except for residential purposes), transport of goods, car rental, catering or leisure activities where a specific performance date or period is provided;

13. digital content not supplied on a tangible medium, if performance has begun with the consumer’s express prior consent and acknowledgment of losing the right of withdrawal, and the Seller has confirmed this to the consumer.

Product and Conformity Guarantee Information for Consumer Contracts

This section of the consumer information has been prepared in accordance with Section 11 (5) of Government Decree No. 45/2014 (II. 26.), taking into account Annex 3 of the same Decree, and applies exclusively to Buyers qualifying as consumers. Rules for non-consumer Buyers are set out in a separate section.

Requirements for Conformity in Consumer Contracts

For goods and goods containing digital elements sold under a consumer contract, the goods and performance must meet the requirements set out in Government Decree No. 373/2021 (VI. 30.) at the time of performance.

To be deemed in conformity, the goods must:

• comply with the description, quantity, quality, type, functionality, compatibility, interoperability and other features set out in the contract;

• be fit for any particular purpose made known to the Seller by the consumer at or before the conclusion of the contract, and accepted by the Seller;

• be delivered with all accessories, installation instructions, user manuals (including commissioning and installation instructions), and customer support as provided for in the contract;

• be supplied with any updates specified in the contract.

In addition, to be deemed in conformity, the goods must:

• be fit for the purposes for which goods of the same type are normally used, as required by law, technical standards, or, in the absence thereof, applicable codes of conduct;

• possess the quantity, quality, performance and other features – in particular functionality, compatibility, accessibility, continuity and safety – which the consumer may reasonably expect for goods of that type, taking into account any public statements (especially in advertising or labelling) made by the Seller, their representative, or others in the supply chain;

• be supplied with any accessories and instructions reasonably expected by the consumer, including packaging and installation instructions;

• match any sample or model provided before the conclusion of the contract.

The goods need not comply with such public statements if the Seller proves that:

• they were unaware of the statement and could not reasonably have been aware of it;

• the statement had been corrected in an appropriate manner by the time the contract was concluded; or

• the public statement could not have influenced the consumer’s decision to conclude the contract.

 

Defective Performance in a Contract for the Sale of Goods
The Seller shall be deemed to have performed defectively if the defect in the Goods arises from improper installation, provided that:

• the installation forms part of the sales contract and was carried out by the Seller or under the Seller’s responsibility; or

• the installation was to be carried out by the Consumer, and the improper installation resulted from deficiencies in the installation instructions provided by the Seller or, in the case of goods containing digital elements, by the provider of the digital content or digital service.

Where the sales contract stipulates that the Goods are to be installed by the Seller or under the Seller’s responsibility, performance shall be deemed completed when the installation has been finalised.

In the case of goods containing digital elements where the sales contract provides for the continuous supply of digital content or a digital service for a specified period, the Seller shall be liable for any lack of conformity of the digital content if the defect becomes apparent within two years of delivery for continuous supply not exceeding two years, or during the agreed period of continuous supply.

Requirements for Conformity – Sale of Digital Content
The Seller shall supply or make the digital content available to the Consumer. Unless otherwise agreed, the Seller shall provide the digital content without undue delay after the conclusion of the contract, in the latest version available at the time of the conclusion.

Performance shall be deemed completed when the digital content, or any means enabling its access or download, is delivered to the Consumer or to a physical or virtual device chosen by the Consumer for that purpose.

The Seller must ensure that the Consumer receives notification of updates – including security updates – necessary to maintain the conformity of the digital content or digital service, and that such updates are provided.

Where the contract stipulates continuous supply of the digital content for a specified period, conformity must be ensured for the entire duration of the contract.

If the Consumer fails to install updates provided by the Seller within a reasonable time, the Seller shall not be liable for any lack of conformity resulting solely from the absence of such updates, provided that:

• the Seller informed the Consumer of the availability of the update and the consequences of failure to install it; and

• the failure to install or the incorrect installation of the update by the Consumer is not due to deficiencies in the installation instructions supplied by the Seller.

No lack of conformity shall be deemed to exist if the Consumer was expressly informed at the time of conclusion of the contract that a specific characteristic of the digital content deviates from the conformity requirements set out herein, and the Consumer expressly accepted that deviation.

The Seller shall be deemed to have performed defectively if the defect in the supply of the digital content results from its improper integration into the Consumer’s digital environment, provided that:

• the integration was carried out by the Seller or under the Seller’s responsibility; or

• the integration was to be carried out by the Consumer and the improper integration was caused by deficiencies in the integration instructions provided by the Seller.

Where the contract provides for the continuous supply of digital content or a digital service for a specified period, the Seller shall be liable for any lack of conformity which occurs or becomes apparent during that period.

Where the contract relates to a one-off supply or a series of individual acts of supply, it shall be presumed, unless proved otherwise, that any lack of conformity which becomes apparent within one year of the time of supply existed at that time. However, the Seller shall not be liable if it proves that the Consumer’s digital environment is incompatible with the technical requirements of the digital content or digital service, provided that the Seller informed the Consumer of this clearly and comprehensibly before the conclusion of the contract.

The Consumer must cooperate with the Seller to enable the Seller – using the least intrusive and technically feasible means available – to verify whether the cause of the lack of conformity lies within the Consumer’s digital environment.

If the Consumer fails to comply with this obligation after having been clearly and comprehensibly informed of it before the conclusion of the contract, the burden of proof shall lie with the Consumer to show that:

• the defect identified within one year of performance existed at the time of performance; or

• the service affected by a defect identified during the contractual period of performance was not in conformity during that period.

Statutory Warranty (Kellékszavatosság)

When may you exercise your statutory warranty rights?

In the event of defective performance by the Seller, you may assert a statutory warranty claim against the Seller in accordance with the provisions of the Hungarian Civil Code and, in the case of consumer contracts, Government Decree No. 373/2021 (VI.30).

What rights do you have under a statutory warranty claim?

At your discretion, you may:

• Request repair or replacement, unless the chosen remedy is impossible or would impose disproportionate additional costs on the Seller compared to another remedy.

• If you do not request, or cannot request, repair or replacement, you may demand a proportionate reduction of the consideration or – in the final instance – terminate the contract.

You may switch from one chosen warranty right to another; however, the cost of such a change shall be borne by you, unless the change was justified or prompted by the Seller.

In the case of consumer contracts, it shall be presumed, unless proved otherwise, that any defect recognised within one year of the time of delivery of the goods (including goods containing digital elements) already existed at that time, unless this presumption is incompatible with the nature of the goods or the nature of the defect.

Where used goods are defective and the Consumer was informed of the defect at the time of purchase, the Seller shall bear no liability for the known defect.

The Seller may refuse to bring the goods into conformity if repair or replacement is impossible or would impose disproportionate additional costs on the Seller, taking into account all circumstances, including the value of the goods in defect-free condition and the significance of the non-conformity.

The Consumer is also entitled – proportionate to the seriousness of the non-conformity – to demand a proportionate reduction in the price or to terminate the sales contract if:

• the Seller has not carried out repair or replacement, or has done so but has not met the following conditions in full:

  • the Seller must bear the costs of returning the replaced goods;

  • where repair or replacement requires the removal of goods installed prior to the defect becoming apparent, the Seller must remove the non-conforming goods and install the replacement or repaired goods, or bear the costs thereof;

• the Seller has refused to bring the goods into conformity;

• the non-conformity persists despite the Seller’s attempt to bring the goods into conformity;

• the defect is of such gravity as to justify immediate price reduction or termination of the contract;

• the Seller has not undertaken to bring the goods into conformity, or it is evident from the circumstances that the Seller will not do so within a reasonable time or without causing significant inconvenience to the Consumer.

If the Consumer seeks to terminate the sales contract for defective performance, the burden of proof lies with the Seller to show that the defect is minor.

The Consumer is entitled to withhold payment of the outstanding balance of the purchase price – in whole or in part, proportionate to the seriousness of the non-conformity – until the Seller has fulfilled its obligations relating to conformity and defective performance.

General Provisions
It is a general rule that:

• The Seller must, at its own expense, arrange for the return of any replaced goods;

• Where repair or replacement requires the removal of goods which, given their nature and purpose, had been installed prior to the defect becoming apparent, the obligation to repair or replace shall include the removal of the non-conforming goods and the installation of the replacement or repaired goods, or the bearing of the costs of such removal and installation.

The reasonable time limit for carrying out repair or replacement shall be calculated from the moment the Consumer notified the business of the defect.

The Consumer must make the goods available to the business in order to enable repair or replacement to be carried out.

A price reduction shall be proportionate if it equals the difference between the value of the goods the Consumer would have received had they been in conformity with the contract and the value of the goods actually received.

The Consumer’s right to terminate the sales contract on the basis of statutory warranty may be exercised by means of a statement addressed to the Seller expressing the decision to terminate.

Where the defective performance relates only to a specific part of the goods supplied under the sales contract and the conditions for exercising the right of termination are met in respect of that part, the Consumer may terminate the contract only in respect of the defective goods. However, the Consumer may also terminate the contract in respect of any other goods acquired together with them, if it cannot reasonably be expected that the Consumer should keep only the goods in conformity with the contract.

Where the Consumer terminates the sales contract in whole or in part, the Consumer shall:

• return the goods concerned to the Seller at the Seller’s expense; and

• the Seller shall promptly refund to the Consumer the purchase price paid for the goods concerned as soon as the Seller has received either the goods or proof of their return.

Time Limits for Exercising Statutory Warranty Rights
The Consumer must notify the Seller of the defect without delay after its discovery. Any defect reported within six months of its discovery shall be deemed to have been reported without delay. However, statutory warranty rights may not be exercised after the expiry of the two-year limitation period calculated from the date of performance of the contract.

The limitation period shall not include the period during which the goods cannot be used for their intended purpose due to repair.

For the part of the goods affected by replacement or repair, the limitation period shall restart. This rule shall also apply if a new defect arises as a result of the repair.

Where the contract between the Consumer and the business relates to used goods, the parties may agree to a one-year limitation period.

Against Whom May You Assert Your Statutory Warranty Claim?
You may assert your statutory warranty claim against the Seller.

Other Conditions for Exercising Your Statutory Warranty Rights
Within one year of performance, no other condition is required for exercising statutory warranty rights, apart from notifying the defect, if you can prove that the goods were supplied by the Seller. After the expiry of one year from performance, you must also prove that the defect existed at the time of performance.

Product Warranty

When Can You Exercise Your Product Warranty Rights?
In the event of a defect in a movable item (Goods), you may, at your discretion, assert either a statutory warranty claim or a product warranty claim in accordance with the provisions of the Civil Code.

What Rights Do You Have Under a Product Warranty Claim?
You may request the repair or replacement of the defective goods.

When Is a Product Considered Defective?
A product is defective if it does not meet the quality requirements in force at the time of being placed on the market or if it does not have the characteristics described by the manufacturer.

Time Limits for Exercising Product Warranty Rights
You may exercise your product warranty rights within two years of the product being placed on the market by the manufacturer. Upon expiry of this period, you lose this right.

Against Whom May You Assert a Product Warranty Claim?
You may assert your product warranty claim against the product’s manufacturer or distributor (hereinafter jointly referred to as the “manufacturer”).

Burden of Proof in Product Warranty Claims
When asserting a product warranty claim, you must prove that the defect existed at the time the product was placed on the market by the manufacturer.

When Is the Manufacturer Released from Product Warranty Liability?
The manufacturer shall be released from product warranty liability if it proves that:

• it did not manufacture or place the product on the market in the course of its business activities; or

• the defect could not have been detected given the state of scientific and technical knowledge at the time the product was placed on the market; or

• the defect is due to the application of a law or a mandatory regulatory requirement.

The manufacturer need only prove one of the above grounds for release.

Please note that you may assert statutory warranty rights against the business and product warranty rights against the manufacturer in parallel for the same defect. However, if your product warranty claim is successful, you may subsequently assert statutory warranty rights relating to the replaced product or the repaired part of the product only against the manufacturer.

Guarantee (Jótállás)

When Can You Exercise Your Guarantee Rights?

Pursuant to Government Decree No. 151/2003 (IX.22) on compulsory guarantees for certain durable consumer goods, the Seller is obliged to provide a guarantee for the sale of new durable consumer goods listed in Annex 1 of Ministry of Justice Decree No. 10/2024 (VI.28) – including, for example, technical equipment, tools and machinery – as well as their accessories and components, as defined therein (hereinafter collectively referred to in this clause as “consumer goods”).

Rights arising from the guarantee may be enforced with a guarantee certificate or, as provided in this clause, with proof of payment. The Seller is not obliged to issue or deliver a guarantee certificate to the Consumer if the sale price of the consumer goods does not exceed HUF 50,000; in such cases, rights arising from the guarantee may be enforced with proof of payment.

If no guarantee certificate is provided to the Consumer, the conclusion of the contract shall be deemed proven if the Consumer presents proof of payment – an invoice or receipt issued under the VAT Act. In such a case, rights arising from the guarantee may be enforced with proof of payment.

The exercise of rights arising from the guarantee may not be made conditional upon the return by the Consumer of the opened packaging of the consumer goods.

The Seller may also provide a voluntary guarantee, in which case a guarantee statement must be delivered to the Consumer.

The guarantee statement must be provided to the Consumer on a durable medium no later than at the time of performance of the goods.

The guarantee statement must include:

• a clear statement that, in the event of defective performance, the Consumer is entitled to exercise statutory warranty rights free of charge and that such rights are unaffected by the guarantee;

• the name and address of the person liable for the guarantee;

• the procedure the Consumer must follow to enforce the guarantee;

• identification of the goods covered by the guarantee;

• the terms of the guarantee;

• the purchase price of the goods.

 

 

Rights and Time Limits in the Case of Mandatory Guarantee

Guarantee Rights
Under the mandatory guarantee, the Buyer is entitled to request repair or replacement, may request a price reduction in cases provided for by law, or may ultimately withdraw from the contract if the obligor has not undertaken to repair or replace, cannot perform such obligation within an appropriate time frame while respecting the interests of the entitled party, or if the Buyer’s interest in repair or replacement has ceased.

The Buyer may submit a guarantee claim at their choice at the Seller’s registered office, at any of its branches, business premises, or directly to the repair service indicated on the guarantee certificate provided by the Seller.

Time Limits for Enforcement
Guarantee claims may be enforced within the guarantee period, which, pursuant to Government Decree No. 151/2003 (IX. 22), is:

• two years where the sale price is at least HUF 10,000 but does not exceed HUF 250,000;

• three years where the sale price exceeds HUF 250,000.

Failure to meet these deadlines results in the loss of rights. However, in the event of repair, the guarantee period is extended by the time during which the Buyer could not use the product for its intended purpose due to the defect, counted from the day of handover for repair.

The guarantee period commences upon delivery of the consumer goods to the Buyer, or, if installation is carried out by the Seller or its authorised representative, on the day of installation.

If the Buyer has the goods installed more than six months after delivery, the guarantee period shall nevertheless start from the day of delivery.

Rules for Handling Guarantee Claims
The Seller must aim to complete repairs within 15 days. The repair period starts upon receipt of the product.

If the repair or replacement takes more than 15 days, the Seller must inform the Buyer of the expected duration of the repair or replacement.

If, during the first repair attempt under the guarantee period, it is determined that the product cannot be repaired, the Seller must replace the product within eight days unless the Buyer instructs otherwise.

If replacement is not possible, the Seller must refund the purchase price indicated on the guarantee certificate, or in the absence of such certificate, on the proof of purchase (invoice or receipt issued under the VAT Act), within eight days.

By accepting these Terms and Conditions, the Buyer consents to receiving such notifications electronically or by any other method capable of confirming receipt.

If the Seller cannot repair the product within 30 days:

• if the Buyer agrees, the repair may be completed within a later deadline; or

• if the Buyer does not agree or does not make a statement, the product must be replaced within eight days following the unsuccessful expiry of the 30-day period; or

• if the Buyer does not agree and replacement is not possible, the Seller must refund the purchase price within eight days following the unsuccessful expiry of the 30-day repair deadline.

If the product fails for a fourth time during the guarantee period, the Seller must replace it within eight days unless the Buyer instructs otherwise.

If replacement is not possible, the Seller must refund the purchase price within eight days.

For consumer goods subject to mandatory guarantee that are fixed installations or weigh more than 10 kg, or cannot be transported as hand luggage on public transport – except for vehicles – repairs must be carried out at the location of operation.

If repair cannot be performed at the location of operation, removal, reinstallation, and transport to and from the repair facility shall be arranged by the business, or, if the claim is enforced directly with the repair service, by the repair service provider.

Exemptions from the Guarantee
The rules under “Rules for Handling Guarantee Claims” do not apply to electric bicycles, electric scooters, quad bikes, motorcycles, mopeds, passenger cars, motorhomes, caravans, trailer caravans, trailers, or motorboats.

However, for these goods, the Seller must still aim to complete repairs within 15 days and inform the Buyer if this period is exceeded.

Relationship Between Guarantee and Other Warranty Rights
The guarantee applies alongside other statutory warranty rights (product and statutory warranty). The essential difference is that, in the case of a guarantee, the burden of proof is more favourable to the Consumer.

The Seller’s voluntary guarantee during the period of mandatory guarantee must not contain conditions less favourable to the Consumer than those provided under the rules of mandatory guarantee. After the expiry of the mandatory guarantee, the terms of the voluntary guarantee may be freely determined, but it may not affect the existence of the Consumer’s statutory rights, including those based on statutory warranty.

Right to Replacement Within Three Working Days
The right to replacement within three working days also applies to sales via the online store. For new durable consumer goods, if the replacement right is exercised within three working days, it shall be deemed that the goods were defective at the time of sale, and the Seller must replace them without further conditions.

When Is the Seller Released from Guarantee Obligations?
The Seller is released from guarantee obligations only if it proves that the cause of the defect arose after performance.

Please note that you may enforce statutory warranty and guarantee claims, as well as product warranty and guarantee claims, in parallel for the same defect. However, once you have successfully enforced a defective performance claim for a given defect (for example, by obtaining a replacement), you cannot make another claim for the same defect under a different legal basis.

Information on Warranty for Non-Consumer Buyers

General Rules of Statutory Warranty Rights
A Buyer who is not a Consumer may choose to:

• request repair or replacement, except where the chosen remedy is impossible or would result in disproportionate additional costs for the Seller compared to another remedy;

• if repair or replacement was not requested or could not be requested, the Buyer may request a proportionate reduction of the purchase price, repair the defect themselves at the Seller’s expense, have it repaired by a third party, or – as a last resort – withdraw from the contract.

The Buyer may switch from one chosen statutory warranty right to another, but the cost of switching shall be borne by the Buyer unless justified or caused by the Seller.

For non-consumer Buyers, the limitation period for enforcing statutory warranty rights is one year, starting from the date of performance (delivery).

Product Warranty and Guarantee
Product warranty and mandatory guarantee apply only to Buyers qualifying as Consumers.

If the Seller provides a voluntary guarantee for a given product, this will be indicated separately at the time of purchase.

If the manufacturer provides a manufacturer’s guarantee covering Buyers who are not Consumers, such guarantee may be enforced directly with the manufacturer.

We are very delighted that you have shown interest in our enterprise. Data protection is of a particularly high priority for the management of the Wristfield Europe Kft. The use of the Internet pages of the Wristfield Europe Kft is possible without any indication of personal data; however, if a data subject wants to use special enterprise services via our website, processing of personal data could become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from the data subject.

The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to the Wristfield Europe Kft. By means of this data protection declaration, our enterprise would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.

As the controller, the Wristfield Europe Kft has implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, every data subject is free to transfer personal data to us via alternative means, e.g. by telephone. 

 

 

1. Definitions

The data protection declaration of the Wristfield Europe Kft is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our data protection declaration should be legible and understandable for the general public, as well as our customers and business partners. To ensure this, we would like to first explain the terminology used.

In this data protection declaration, we use, inter alia, the following terms:

·      a)    Personal data

Personal data means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

·      b) Data subject

Data subject is any identified or identifiable natural person, whose personal data is processed by the controller responsible for the processing.

·      c)    Processing

Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. 

·      d)    Restriction of processing

Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future. 

·      e)    Profiling

Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements. 

·      f)     Pseudonymisation

Pseudonymisation is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person. 

·      g)    Controller or controller responsible for the processing

Controller or controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law. 

·      h)    Processor

Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller. 

·      i)      Recipient

Recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing. 

·      j)      Third party

Third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

·      k)    Consent

Consent of the data subject is any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her. 

 

 

2. Name and Address of the controller

Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:

Wristfield Europe Kft

Kozma Istvan u. 6. 1.

2225 Ullo

Hungary

Phone: + 44 20 3966 8073

Email: info@wristfield.eu

Website: www.wristfield.eu

 

 

3. Cookies

The Internet pages of the Wristfield Europe Kft use cookies. Cookies are text files that are stored in a computer system via an Internet browser.

Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the dats subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.

Through the use of cookies, the Wristfield Europe Kft can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.

By means of a cookie, the information and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our website users. The purpose of this recognition is to make it easier for users to utilize our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user's computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.

The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

 

 

4. Collection of general data and information

The website of the Wristfield Europe Kft collects a series of general data and information when a data subject or automated system calls up the website. This general data and information are stored in the server log files. Collected may be (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system reaches our website (so-called referrers), (4) the sub-websites, (5) the date and time of access to the Internet site, (6) an Internet protocol address (IP address), (7) the Internet service provider of the accessing system, and (8) any other similar data and information that may be used in the event of attacks on our information technology systems.

When using these general data and information, the Wristfield Europe Kft does not draw any conclusions about the data subject. Rather, this information is needed to (1) deliver the content of our website correctly, (2) optimize the content of our website as well as its advertisement, (3) ensure the long-term viability of our information technology systems and website technology, and (4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack. Therefore, the Wristfield Europe Kft analyzes anonymously collected data and information statistically, with the aim of increasing the data protection and data security of our enterprise, and to ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.

 

 

5. Registration on our website

The data subject has the possibility to register on the website of the controller with the indication of personal data. Which personal data are transmitted to the controller is determined by the respective input mask used for the registration. The personal data entered by the data subject are collected and stored exclusively for internal use by the controller, and for his own purposes. The controller may request transfer to one or more processors (e.g. a parcel service) that also uses personal data for an internal purpose which is attributable to the controller.

By registering on the website of the controller, the IP address—assigned by the Internet service provider (ISP) and used by the data subject—date, and time of the registration are also stored. The storage of this data takes place against the background that this is the only way to prevent the misuse of our services, and, if necessary, to make it possible to investigate committed offenses. Insofar, the storage of this data is necessary to secure the controller. This data is not passed on to third parties unless there is a statutory obligation to pass on the data, or if the transfer serves the aim of criminal prosecution.

The registration of the data subject, with the voluntary indication of personal data, is intended to enable the controller to offer the data subject contents or services that may only be offered to registered users due to the nature of the matter in question. Registered persons are free to change the personal data specified during the registration at any time, or to have them completely deleted from the data stock of the controller.

The data controller shall, at any time, provide information upon request to each data subject as to what personal data are stored about the data subject. In addition, the data controller shall correct or erase personal data at the request or indication of the data subject, insofar as there are no statutory storage obligations. The entirety of the controller’s employees are available to the data subject in this respect as contact persons.

 

 

6. Subscription to our newsletters

On the website of the Wristfield Europe Kft, users are given the opportunity to subscribe to our enterprise's newsletter. The input mask used for this purpose determines what personal data are transmitted, as well as when the newsletter is ordered from the controller.

The Wristfield Europe Kft informs its customers and business partners regularly by means of a newsletter about enterprise offers. The enterprise's newsletter may only be received by the data subject if (1) the data subject has a valid e-mail address and (2) the data subject registers for the newsletter shipping. A confirmation e-mail will be sent to the e-mail address registered by a data subject for the first time for newsletter shipping, for legal reasons, in the double opt-in procedure. This confirmation e-mail is used to prove whether the owner of the e-mail address as the data subject is authorized to receive the newsletter.

During the registration for the newsletter, we also store the IP address of the computer system assigned by the Internet service provider (ISP) and used by the data subject at the time of the registration, as well as the date and time of the registration. The collection of this data is necessary in order to understand the (possible) misuse of the e-mail address of a data subject at a later date, and it therefore serves the aim of the legal protection of the controller.

The personal data collected as part of a registration for the newsletter will only be used to send our newsletter. In addition, subscribers to the newsletter may be informed by e-mail, as long as this is necessary for the operation of the newsletter service or a registration in question, as this could be the case in the event of modifications to the newsletter offer, or in the event of a change in technical circumstances. There will be no transfer of personal data collected by the newsletter service to third parties. The subscription to our newsletter may be terminated by the data subject at any time. The consent to the storage of personal data, which the data subject has given for shipping the newsletter, may be revoked at any time. For the purpose of revocation of consent, a corresponding link is found in each newsletter. It is also possible to unsubscribe from the newsletter at any time directly on the website of the controller, or to communicate this to the controller in a different way.

 

 

7. Newsletter-Tracking

The newsletter of the Wristfield Europe Kft contains so-called tracking pixels. A tracking pixel is a miniature graphic embedded in such e-mails, which are sent in HTML format to enable log file recording and analysis. This allows a statistical analysis of the success or failure of online marketing campaigns. Based on the embedded tracking pixel, the Wristfield Europe Kft may see if and when an e-mail was opened by a data subject, and which links in the e-mail were called up by data subjects.

Such personal data collected in the tracking pixels contained in the newsletters are stored and analyzed by the controller in order to optimize the shipping of the newsletter, as well as to adapt the content of future newsletters even better to the interests of the data subject. These personal data will not be passed on to third parties. Data subjects are at any time entitled to revoke the respective separate declaration of consent issued by means of the double-opt-in procedure. After a revocation, these personal data will be deleted by the controller. The Wristfield Europe Kft automatically regards a withdrawal from the receipt of the newsletter as a revocation.

 

 

8. Contact possibility via the website 

The website of the Wristfield Europe Kft contains information that enables a quick electronic contact to our enterprise, as well as direct communication with us, which also includes a general address of the so-called electronic mail (e-mail address). If a data subject contacts the controller by e-mail or via a contact form, the personal data transmitted by the data subject are automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the data controller are stored for the purpose of processing or contacting the data subject. There is no transfer of this personal data to third parties.

 

 

9. Comments function in the blog on the website

The Wristfield Europe Kft offers users the possibility to leave individual comments on individual blog contributions on a blog, which is on the website of the controller. A blog is a web-based, publicly-accessible portal, through which one or more people called bloggers or web-bloggers may post articles or write down thoughts in so-called blogposts. Blogposts may usually be commented by third parties.

If a data subject leaves a comment on the blog published on this website, the comments made by the data subject are also stored and published, as well as information on the date of the commentary and on the user's (pseudonym) chosen by the data subject. In addition, the IP address assigned by the Internet service provider (ISP) to the data subject is also logged. This storage of the IP address takes place for security reasons, and in case the data subject violates the rights of third parties, or posts illegal content through a given comment. The storage of these personal data is, therefore, in the own interest of the data controller, so that he can exculpate in the event of an infringement. This collected personal data will not be passed to third parties, unless such a transfer is required by law or serves the aim of the defense of the data controller.

 

 

10. Subscription to comments in the blog on the website

The comments made in the blog of the Wristfield Europe Kft may be subscribed to by third parties. In particular, there is the possibility that a commenter subscribes to the comments following his comments on a particular blog post.

If a data subject decides to subscribe to the option, the controller will send an automatic confirmation e-mail to check the double opt-in procedure as to whether the owner of the specified e-mail address decided in favor of this option. The option to subscribe to comments may be terminated at any time.

 

 

11. Routine erasure and blocking of personal data

The data controller shall process and store the personal data of the data subject only for the period necessary to achieve the purpose of storage, or as far as this is granted by the European legislator or other legislators in laws or regulations to which the controller is subject to.

If the storage purpose is not applicable, or if a storage period prescribed by the European legislator or another competent legislator expires, the personal data are routinely blocked or erased in accordance with legal requirements.

 

 

12. Rights of the data subject

·      a) Right of confirmation

Each data subject shall have the right granted by the European legislator to obtain from the controller the confirmation as to whether or not personal data concerning him or her are being processed. If a data subject wishes to avail himself of this right of confirmation, he or she may, at any time, contact any employee of the controller.

·      b) Right of access

Each data subject shall have the right granted by the European legislator to obtain from the controller free information about his or her personal data stored at any time and a copy of this information. Furthermore, the European directives and regulations grant the data subject access to the following information:

o   the purposes of the processing;

o   the categories of personal data concerned;

o   the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;

o   where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;

o   the existence of the right to request from the controller rectification or erasure of personal data, or restriction of processing of personal data concerning the data subject, or to object to such processing;

o   the existence of the right to lodge a complaint with a supervisory authority;

o   where the personal data are not collected from the data subject, any available information as to their source;

o   the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for the data subject.

Furthermore, the data subject shall have a right to obtain information as to whether personal data are transferred to a third country or to an international organisation. Where this is the case, the data subject shall have the right to be informed of the appropriate safeguards relating to the transfer.

If a data subject wishes to avail himself of this right of access, he or she may, at any time, contact any employee of the controller.

·      c) Right to rectification 

Each data subject shall have the right granted by the European legislator to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

If a data subject wishes to exercise this right to rectification, he or she may, at any time, contact any employee of the controller.

·      d) Right to erasure (Right to be forgotten) 

Each data subject shall have the right granted by the European legislator to obtain from the controller the erasure of personal data concerning him or her without undue delay, and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies, as long as the processing is not necessary: 

o   The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.

o   The data subject withdraws consent to which the processing is based according to point (a) of Article 6(1) of the GDPR, or point (a) of Article 9(2) of the GDPR, and where there is no other legal ground for the processing.

o   The data subject objects to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) of the GDPR. 

o   The personal data have been unlawfully processed.

o   The personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.

o   The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR.

If one of the aforementioned reasons applies, and a data subject wishes to request the erasure of personal data stored by the Wristfield Europe Kft, he or she may, at any time, contact any employee of the controller. An employee of Wristfield Europe Kft shall promptly ensure that the erasure request is complied with immediately.

Where the controller has made personal data public and is obliged pursuant to Article 17(1) to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform other controllers processing the personal data that the data subject has requested erasure by such controllers of any links to, or copy or replication of, those personal data, as far as processing is not required. An employees of the Wristfield Europe Kft will arrange the necessary measures in individual cases.

·      e) Right of restriction of processing

Each data subject shall have the right granted by the European legislator to obtain from the controller restriction of processing where one of the following applies:

o   The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data. 

o   The processing is unlawful and the data subject opposes the erasure of the personal data and requests instead the restriction of their use instead.

o   The controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims.

o   The data subject has objected to processing pursuant to Article 21(1) of the GDPR pending the verification whether the legitimate grounds of the controller override those of the data subject.

If one of the aforementioned conditions is met, and a data subject wishes to request the restriction of the processing of personal data stored by the Wristfield Europe Kft, he or she may at any time contact any employee of the controller. The employee of the Wristfield Europe Kft will arrange the restriction of the processing. 

·      f) Right to data portability

Each data subject shall have the right granted by the European legislator, to receive the personal data concerning him or her, which was provided to a controller, in a structured, commonly used and machine-readable format. He or she shall have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, as long as the processing is based on consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR, or on a contract pursuant to point (b) of Article 6(1) of the GDPR, and the processing is carried out by automated means, as long as the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Furthermore, in exercising his or her right to data portability pursuant to Article 20(1) of the GDPR, the data subject shall have the right to have personal data transmitted directly from one controller to another, where technically feasible and when doing so does not adversely affect the rights and freedoms of others.

In order to assert the right to data portability, the data subject may at any time contact any employee of the Wristfield Europe Kft.

·      g) Right to object

Each data subject shall have the right granted by the European legislator to object, on grounds relating to his or her particular situation, at any time, to processing of personal data concerning him or her, which is based on point (e) or (f) of Article 6(1) of the GDPR. This also applies to profiling based on these provisions.

The Wristfield Europe Kft shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims.

If the Wristfield Europe Kft processes personal data for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing. This applies to profiling to the extent that it is related to such direct marketing. If the data subject objects to the Wristfield Europe Kft to the processing for direct marketing purposes, the Wristfield Europe Kft will no longer process the personal data for these purposes.

In addition, the data subject has the right, on grounds relating to his or her particular situation, to object to processing of personal data concerning him or her by the Wristfield Europe Kft for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

In order to exercise the right to object, the data subject may contact any employee of the Wristfield Europe Kft. In addition, the data subject is free in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to use his or her right to object by automated means using technical specifications.

·      h) Automated individual decision-making, including profiling

Each data subject shall have the right granted by the European legislator not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her, or similarly significantly affects him or her, as long as the decision (1) is not is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) is not authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, or (3) is not based on the data subject's explicit consent.

If the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) it is based on the data subject's explicit consent, the Wristfield Europe Kft shall implement suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and contest the decision.

If the data subject wishes to exercise the rights concerning automated individual decision-making, he or she may, at any time, contact any employee of the Wristfield Europe Kft.

·      i) Right to withdraw data protection consent 

Each data subject shall have the right granted by the European legislator to withdraw his or her consent to processing of his or her personal data at any time. 

If the data subject wishes to exercise the right to withdraw the consent, he or she may, at any time, contact any employee of the Wristfield Europe Kft

 

 

13. Data protection for applications and the application procedures

The data controller shall collect and process the personal data of applicants for the purpose of the processing of the application procedure. The processing may also be carried out electronically. This is the case, in particular, if an applicant submits corresponding application documents by e-mail or by means of a web form on the website to the controller. If the data controller concludes an employment contract with an applicant, the submitted data will be stored for the purpose of processing the employment relationship in compliance with legal requirements. If no employment contract is concluded with the applicant by the controller, the application documents shall be automatically erased two months after notification of the refusal decision, provided that no other legitimate interests of the controller are opposed to the erasure. Other legitimate interest in this relation is, e.g. a burden of proof in a procedure under the General Equal Treatment Act (AGG).

 

 

14. Data protection provisions about the application and use of Etracker

On this website, the controller has integrated components of the enterprise Etracker. Etracker is a Web analytics service. Web analytics is the collection, gathering and analysis of data about the behavior of visitors to websites. A web analysis service captures, among other things, data about from which website a person has arrived on another website (the so-called referrer), which sub-sites of the website were visited or how often and for what duration a sub-site was viewed. Web analytics are mainly used for the optimization of a website and in order to carry out a cost-benefit analysis of Internet advertising.

The operating company of Etracker is etracker GmbH, Erste Brunnenstraße 1, 20459 Hamburg, Germany.

Etracker sets a cookie on the information technology system of the data subject. The definition of cookies is explained above. With each call-up to one of the individual pages of this Internet site, which is operated by the controller and into which an Etracker component was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to transmit data for marketing and optimisation purposes to Etracker through the Etracker component. During the course of this technical procedure Etracker receives data that is used to create pseudonymous user profiles. The user profiles created in such a way are used for the analysis of the behaviour of the data subject, which has accessed Internet page of the controller and are evaluated with the aim of improving and optimizing the website. The data collected through the Etracker component is not used without first obtaining of a separate and explicit consent of the data subject to identify the data subject. This data is not merged with personal data or other data which contain the same pseudonym.

The data subject may, as stated above, at any time prevent the setting of cookies through our website by means of a corresponding adjustment of the Internet browser used and, permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Etracker from setting a cookie on the information technology system of the data subject. In addition, cookies already set by Etracker may be deleted at any time via a Web browser or other software programs.

In addition, the data subject has the possibility of objecting to a collection of data relating to a use of this Internet site that are generated by the Etracker cookie as well as the processing of these data by Etracker and the chance to preclude such. For this purpose, the data subject must press the ‘cookie-set’ button under the link http://www.etracker.de/privacy?sid=58e31c864e66848984dfc79b8f6b51a9&id=privacy&et=V23Jbb&languageId=2, which sets an opt-out cookie. The opt-out cookie used for this purpose is placed on the information technology system used by the data subject. If the cookies are deleted from the system of the data subject, then the data subject must call up the link again and set a new opt-out cookie.

With the setting of the opt-out cookie, however, the possibility exists that the websites of the controller are not fully usable anymore by the data subject.

The applicable data protection provisions of Etracker may be accessed under https://www.etracker.com/de/datenschutz.html.

 

 

15. Data protection provisions about the application and use of Facebook

On this website, the controller has integrated components of the enterprise Facebook. Facebook is a social network.

A social network is a place for social meetings on the Internet, an online community, which usually allows users to communicate with each other and interact in a virtual space. A social network may serve as a platform for the exchange of opinions and experiences, or enable the Internet community to provide personal or business-related information. Facebook allows social network users to include the creation of private profiles, upload photos, and network through friend requests.

The operating company of Facebook is Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, United States. If a person lives outside of the United States or Canada, the controller is the Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

With each call-up to one of the individual pages of this Internet website, which is operated by the controller and into which a Facebook component (Facebook plug-ins) was integrated, the web browser on the information technology system of the data subject is automatically prompted to download display of the corresponding Facebook component from Facebook through the Facebook component. An overview of all the Facebook Plug-ins may be accessed under https://developers.facebook.com/docs/plugins/. During the course of this technical procedure, Facebook is made aware of what specific sub-site of our website was visited by the data subject.

If the data subject is logged in at the same time on Facebook, Facebook detects with every call-up to our website by the data subject—and for the entire duration of their stay on our Internet site—which specific sub-site of our Internet page was visited by the data subject. This information is collected through the Facebook component and associated with the respective Facebook account of the data subject. If the data subject clicks on one of the Facebook buttons integrated into our website, e.g. the "Like" button, or if the data subject submits a comment, then Facebook matches this information with the personal Facebook user account of the data subject and stores the personal data.

Facebook always receives, through the Facebook component, information about a visit to our website by the data subject, whenever the data subject is logged in at the same time on Facebook during the time of the call-up to our website. This occurs regardless of whether the data subject clicks on the Facebook component or not. If such a transmission of information to Facebook is not desirable for the data subject, then he or she may prevent this by logging off from their Facebook account before a call-up to our website is made.

The data protection guideline published by Facebook, which is available at https://facebook.com/about/privacy/, provides information about the collection, processing and use of personal data by Facebook. In addition, it is explained there what setting options Facebook offers to protect the privacy of the data subject. In addition, different configuration options are made available to allow the elimination of data transmission to Facebook. These applications may be used by the data subject to eliminate a data transmission to Facebook.

 

 

16. Data protection provisions about the application and use of Google Analytics (with anonymization function)

On this website, the controller has integrated the component of Google Analytics (with the anonymizer function). Google Analytics is a web analytics service. Web analytics is the collection, gathering, and analysis of data about the behavior of visitors to websites. A web analysis service collects, inter alia, data about the website from which a person has come (the so-called referrer), which sub-pages were visited, or how often and for what duration a sub-page was viewed. Web analytics are mainly used for the optimization of a website and in order to carry out a cost-benefit analysis of Internet advertising.

The operator of the Google Analytics component is Google Ireland Limited, Gordon House, Barrow Street, Dublin, D04 E5W5, Ireland.

For the web analytics through Google Analytics the controller uses the application "_gat. _anonymizeIp". By means of this application the IP address of the Internet connection of the data subject is abridged by Google and anonymised when accessing our websites from a Member State of the European Union or another Contracting State to the Agreement on the European Economic Area.

The purpose of the Google Analytics component is to analyze the traffic on our website. Google uses the collected data and information, inter alia, to evaluate the use of our website and to provide online reports, which show the activities on our websites, and to provide other services concerning the use of our Internet site for us.

Google Analytics places a cookie on the information technology system of the data subject. The definition of cookies is explained above. With the setting of the cookie, Google is enabled to analyze the use of our website. With each call-up to one of the individual pages of this Internet site, which is operated by the controller and into which a Google Analytics component was integrated, the Internet browser on the information technology system of the data subject will automatically submit data through the Google Analytics component for the purpose of online advertising and the settlement of commissions to Google. During the course of this technical procedure, the enterprise Google gains knowledge of personal information, such as the IP address of the data subject, which serves Google, inter alia, to understand the origin of visitors and clicks, and subsequently create commission settlements.

The cookie is used to store personal information, such as the access time, the location from which the access was made, and the frequency of visits of our website by the data subject. With each visit to our Internet site, such personal data, including the IP address of the Internet access used by the data subject, will be transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties.

The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Google Analytics from setting a cookie on the information technology system of the data subject. In addition, cookies already in use by Google Analytics may be deleted at any time via a web browser or other software programs.

In addition, the data subject has the possibility of objecting to a collection of data that are generated by Google Analytics, which is related to the use of this website, as well as the processing of this data by Google and the chance to preclude any such. For this purpose, the data subject must download a browser add-on under the link https://tools.google.com/dlpage/gaoptout and install it. This browser add-on tells Google Analytics through a JavaScript, that any data and information about the visits of Internet pages may not be transmitted to Google Analytics. The installation of the browser add-ons is considered an objection by Google. If the information technology system of the data subject is later deleted, formatted, or newly installed, then the data subject must reinstall the browser add-ons to disable Google Analytics. If the browser add-on was uninstalled by the data subject or any other person who is attributable to their sphere of competence, or is disabled, it is possible to execute the reinstallation or reactivation of the browser add-ons.

Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/ and under http://www.google.com/analytics/terms/us.html. Google Analytics is further explained under the following Link https://www.google.com/analytics/.

 

 

17/a. Data protection provisions about the application and use of Google Remarketing

On this website, the controller has integrated Google Remarketing services. Google Remarketing is a feature of Google AdWords, which allows an enterprise to display advertising to Internet users who have previously resided on the enterprise's Internet site. The integration of Google Remarketing therefore allows an enterprise to create user-based advertising and thus shows relevant advertisements to interested Internet users.

The operating company of the Google Remarketing services is the Google Ireland Limited, Gordon House, Barrow Street, Dublin, D04 E5W5, Ireland.

The purpose of Google Remarketing is the insertion of interest-relevant advertising. Google Remarketing allows us to display ads on the Google network or on other websites, which are based on individual needs and matched to the interests of Internet users.

Google Remarketing sets a cookie on the information technology system of the data subject. The definition of cookies is explained above. With the setting of the cookie, Google enables a recognition of the visitor of our website if he calls up consecutive web pages, which are also a member of the Google advertising network. With each call-up to an Internet site on which the service has been integrated by Google Remarketing, the web browser of the data subject identifies automatically with Google. During the course of this technical procedure, Google receives personal information, such as the IP address or the surfing behaviour of the user, which Google uses, inter alia, for the insertion of interest relevant advertising.

The cookie is used to store personal information, e.g. the Internet pages visited by the data subject. Each time we visit our Internet pages, personal data, including the IP address of the Internet access used by the data subject, is transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties.

The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Google from setting a cookie on the information technology system of the data subject. In addition, cookies already in use by Google may be deleted at any time via a web browser or other software programs.

In addition, the data subject has the possibility of objecting to the interest-based advertising by Google. For this purpose, the data subject must call up the link to www.google.de/settings/ads and make the desired settings on each Internet browser used by the data subject.

Further information and the actual data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/.

 

 

17/b. Data protection provisions about the application and use of Google Remarketing

Facebook remarketing service is provided by Facebook Inc. 1 Hacker Way, Menlo Park, CA 94025, USA.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation

 

 

18. Data protection provisions about the application and use of Google+

On this website, the controller has integrated the Google+ button as a component. Google+ is a so-called social network. A social network is a social meeting place on the Internet, an online community, which usually allows users to communicate with each other and interact in a virtual space. A social network may serve as a platform for the exchange of opinions and experiences, or enable the Internet community to provide personal or business-related information. Google+ allows users of the social network to include the creation of private profiles, upload photos and network through friend requests.

The operating company of Google+ is Google Ireland Limited, Gordon House, Barrow Street, Dublin, D04 E5W5, Ireland.

With each call-up to one of the individual pages of this website, which is operated by the controller and on which a Google+ button has been integrated, the Internet browser on the information technology system of the data subject automatically downloads a display of the corresponding Google+ button of Google through the respective Google+ button component. During the course of this technical procedure, Google is made aware of what specific sub-page of our website was visited by the data subject. More detailed information about Google+ is available under https://developers.google.com/+/.

If the data subject is logged in at the same time to Google+, Google recognizes with each call-up to our website by the data subject and for the entire duration of his or her stay on our Internet site, which specific sub-pages of our Internet page were visited by the data subject. This information is collected through the Google+ button and Google matches this with the respective Google+ account associated with the data subject.

If the data subject clicks on the Google+ button integrated on our website and thus gives a Google+ 1 recommendation, then Google assigns this information to the personal Google+ user account of the data subject and stores the personal data. Google stores the Google+ 1 recommendation of the data subject, making it publicly available in accordance with the terms and conditions accepted by the data subject in this regard. Subsequently, a Google+ 1 recommendation given by the data subject on this website together with other personal data, such as the Google+ account name used by the data subject and the stored photo, is stored and processed on other Google services, such as search-engine results of the Google search engine, the Google account of the data subject or in other places, e.g. on Internet pages, or in relation to advertisements. Google is also able to link the visit to this website with other personal data stored on Google. Google further records this personal information with the purpose of improving or optimizing the various Google services.

Through the Google+ button, Google receives information that the data subject visited our website, if the data subject at the time of the call-up to our website is logged in to Google+. This occurs regardless of whether the data subject clicks or doesn’t click on the Google+ button.

If the data subject does not wish to transmit personal data to Google, he or she may prevent such transmission by logging out of his Google+ account before calling up our website.

Further information and the data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/. More references from Google about the Google+ 1 button may be obtained under https://developers.google.com/+/web/buttons-policy.

 

19. Data protection provisions about the application and use of Google-AdWords

On this website, the controller has integrated Google AdWords. Google AdWords is a service for Internet advertising that allows the advertiser to place ads in Google search engine results and the Google advertising network. Google AdWords allows an advertiser to pre-define specific keywords with the help of which an ad on Google's search results only then displayed, when the user utilizes the search engine to retrieve a keyword-relevant search result. In the Google Advertising Network, the ads are distributed on relevant web pages using an automatic algorithm, taking into account the previously defined keywords.

The operating company of Google AdWords is Google Ireland Limited, Gordon House, Barrow Street, Dublin, D04 E5W5, Ireland.

The purpose of Google AdWords is the promotion of our website by the inclusion of relevant advertising on the websites of third parties and in the search engine results of the search engine Google and an insertion of third-party advertising on our website.

If a data subject reaches our website via a Google ad, a conversion cookie is filed on the information technology system of the data subject through Google. The definition of cookies is explained above. A conversion cookie loses its validity after 30 days and is not used to identify the data subject. If the cookie has not expired, the conversion cookie is used to check whether certain sub-pages, e.g, the shopping cart from an online shop system, were called up on our website. Through the conversion cookie, both Google and the controller can understand whether a person who reached an AdWords ad on our website generated sales, that is, executed or canceled a sale of goods.

The data and information collected through the use of the conversion cookie is used by Google to create visit statistics for our website. These visit statistics are used in order to determine the total number of users who have been served through AdWords ads to ascertain the success or failure of each AdWords ad and to optimize our AdWords ads in the future. Neither our company nor other Google AdWords advertisers receive information from Google that could identify the data subject.

The conversion cookie stores personal information, e.g. the Internet pages visited by the data subject. Each time we visit our Internet pages, personal data, including the IP address of the Internet access used by the data subject, is transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties.

The data subject may, at any time, prevent the setting of cookies by our website, as stated above, by means of a corresponding setting of the Internet browser used and thus permanently deny the setting of cookies. Such a setting of the Internet browser used would also prevent Google from placing a conversion cookie on the information technology system of the data subject. In addition, a cookie set by Google AdWords may be deleted at any time via the Internet browser or other software programs.

The data subject has a possibility of objecting to the interest based advertisement of Google. Therefore, the data subject must access from each of the browsers in use the link www.google.de/settings/ads and set the desired settings.

Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/.

 

20. Data protection provisions about the application and use of Instagram

On this website, the controller has integrated components of the service Instagram. Instagram is a service that may be qualified as an audiovisual platform, which allows users to share photos and videos, as well as disseminate such data in other social networks.

The operating company of the services offered by Instagram is Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland.

With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which an Instagram component (Insta button) was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to the download of a display of the corresponding Instagram component of Instagram. During the course of this technical procedure, Instagram becomes aware of what specific sub-page of our website was visited by the data subject.

If the data subject is logged in at the same time on Instagram, Instagram detects with every call-up to our website by the data subject—and for the entire duration of their stay on our Internet site—which specific sub-page of our Internet page was visited by the data subject. This information is collected through the Instagram component and is associated with the respective Instagram account of the data subject. If the data subject clicks on one of the Instagram buttons integrated on our website, then Instagram matches this information with the personal Instagram user account of the data subject and stores the personal data.

Instagram receives information via the Instagram component that the data subject has visited our website provided that the data subject is logged in at Instagram at the time of the call to our website. This occurs regardless of whether the person clicks on the Instagram button or not. If such a transmission of information to Instagram is not desirable for the data subject, then he or she can prevent this by logging off from their Instagram account before a call-up to our website is made.

Further information and the applicable data protection provisions of Instagram may be retrieved under https://help.instagram.com/155833707900388 and https://www.instagram.com/about/legal/privacy/.

 

21. Data protection provisions about the application and use of LinkedIn

The controller has integrated components of the LinkedIn Corporation on this website. LinkedIn is a web-based social network that enables users with existing business contacts to connect and to make new business contacts. Over 400 million registered people in more than 200 countries use LinkedIn. Thus, LinkedIn is currently the largest platform for business contacts and one of the most visited websites in the world.

The operating company of LinkedIn is LinkedIn Corporation, 2029 Stierlin Court Mountain View, CA 94043, UNITED STATES. For privacy matters outside of the UNITED STATES LinkedIn Ireland, Privacy Policy Issues, Wilton Plaza, Wilton Place, Dublin 2, Ireland, is responsible.

With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which a LinkedIn component (LinkedIn plug-in) was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to the download of a display of the corresponding LinkedIn component of LinkedIn. Further information about the LinkedIn plug-in may be accessed under https://developer.linkedin.com/plugins. During the course of this technical procedure, LinkedIn gains knowledge of what specific sub-page of our website was visited by the data subject.

If the data subject is logged in at the same time on LinkedIn, LinkedIn detects with every call-up to our website by the data subject—and for the entire duration of their stay on our Internet site—which specific sub-page of our Internet page was visited by the data subject. This information is collected through the LinkedIn component and associated with the respective LinkedIn account of the data subject. If the data subject clicks on one of the LinkedIn buttons integrated on our website, then LinkedIn assigns this information to the personal LinkedIn user account of the data subject and stores the personal data.

LinkedIn receives information via the LinkedIn component that the data subject has visited our website, provided that the data subject is logged in at LinkedIn at the time of the call-up to our website. This occurs regardless of whether the person clicks on the LinkedIn button or not. If such a transmission of information to LinkedIn is not desirable for the data subject, then he or she may prevent this by logging off from their LinkedIn account before a call-up to our website is made.

LinkedIn provides under https://www.linkedin.com/psettings/guest-controls the possibility to unsubscribe from e-mail messages, SMS messages and targeted ads, as well as the ability to manage ad settings. LinkedIn also uses affiliates such as Eire, Google Analytics, BlueKai, DoubleClick, Nielsen, Comscore, Eloqua, and Lotame. The setting of such cookies may be denied under https://www.linkedin.com/legal/cookie-policy. The applicable privacy policy for LinkedIn is available under https://www.linkedin.com/legal/privacy-policy. The LinkedIn Cookie Policy is available under https://www.linkedin.com/legal/cookie-policy.

 

22. Data protection provisions about the application and use of Pinterest

On this website, the controller has integrated components of Pinterest Inc. Pinterest is a so-called social network. A social network is an Internet social meeting place, an online community that allows users to communicate and interact with each other in a virtual space. A social network may serve as a platform for the exchange of opinions and experiences, or allow the Internet community to provide personal or company-related information. Pinterest enables the users of the social network to publish, inter alia, picture collections and individual pictures as well as descriptions on virtual pinboards (so-called pins), which can then be shared by other user's (so-called re-pins) or commented on.

The operating company of Pinterest is Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2,Ireland.

With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which a Pinterest component (Pinterest plug-in) was integrated, the Internet browser on the information technology system of the data subject automatically prompted to download through the respective Pinterest component a display of the corresponding Pinterest component. Further information on Pinterest is available under https://pinterest.com/. During the course of this technical procedure, Pinterest gains knowledge of what specific sub-page of our website is visited by the data subject.

If the data subject is logged in at the same time on Pinterest, Pinterest detects with every call-up to our website by the data subject—and for the entire duration of their stay on our Internet site—which specific sub-page of our Internet page was visited by the data subject. This information is collected through the Pinterest component and associated with the respective Pinterest account of the data subject. If the data subject clicks on one of the Pinterest buttons, integrated on our website, then Pinterest assigns this information to the personal Pinterest user account of the data subject and stores the personal data.

Pinterest receives information via the Pinterest component that the data subject has visited our website, provided that the data subject is logged in at Pinterest at the time of the call-up to our website. This occurs regardless of whether the person clicks on the Pinterest component or not. If such a transmission of information to Pinterest is not desirable for the data subject, then he or she may prevent this by logging off from their Pinterest account before a call-up to our website is made.

The data protection guideline published by Pinterest, which is available under https://about.pinterest.com/privacy-policy, provides information on the collection, processing and use of personal data by Pinterest.

 

23. Data protection provisions about the application and use of Twitter

On this website, the controller has integrated components of Twitter. Twitter is a multilingual, publicly-accessible microblogging service on which users may publish and spread so-called ‘tweets,’ e.g. short messages, which are limited to 280 characters. These short messages are available for everyone, including those who are not logged on to Twitter. The tweets are also displayed to so-called followers of the respective user. Followers are other Twitter users who follow a user's tweets. Furthermore, Twitter allows you to address a wide audience via hashtags, links or retweets.

The operating company of Twitter is Twitter International Company, One Cumberland Place, Fenian Street Dublin 2, D02 AX07, Ireland.

With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which a Twitter component (Twitter button) was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to download a display of the corresponding Twitter component of Twitter. Further information about the Twitter buttons is available under https://about.twitter.com/de/resources/buttons. During the course of this technical procedure, Twitter gains knowledge of what specific sub-page of our website was visited by the data subject. The purpose of the integration of the Twitter component is a retransmission of the contents of this website to allow our users to introduce this web page to the digital world and increase our visitor numbers.

If the data subject is logged in at the same time on Twitter, Twitter detects with every call-up to our website by the data subject and for the entire duration of their stay on our Internet site which specific sub-page of our Internet page was visited by the data subject. This information is collected through the Twitter component and associated with the respective Twitter account of the data subject. If the data subject clicks on one of the Twitter buttons integrated on our website, then Twitter assigns this information to the personal Twitter user account of the data subject and stores the personal data.

Twitter receives information via the Twitter component that the data subject has visited our website, provided that the data subject is logged in on Twitter at the time of the call-up to our website. This occurs regardless of whether the person clicks on the Twitter component or not. If such a transmission of information to Twitter is not desirable for the data subject, then he or she may prevent this by logging off from their Twitter account before a call-up to our website is made.

The applicable data protection provisions of Twitter may be accessed under https://twitter.com/privacy?lang=en.

 

24. Data protection provisions about the application and use of YouTube

On this website, the controller has integrated components of YouTube. YouTube is an Internet video portal that enables video publishers to set video clips and other users free of charge, which also provides free viewing, review and commenting on them. YouTube allows you to publish all kinds of videos, so you can access both full movies and TV broadcasts, as well as music videos, trailers, and videos made by users via the Internet portal.

The operating company of YouTube is Google Ireland Limited, Gordon House, Barrow Street, Dublin, D04 E5W5, Ireland.

With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which a YouTube component (YouTube video) was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to download a display of the corresponding YouTube component. Further information about YouTube may be obtained under https://www.youtube.com/yt/about/en/. During the course of this technical procedure, YouTube and Google gain knowledge of what specific sub-page of our website was visited by the data subject.

If the data subject is logged in on YouTube, YouTube recognizes with each call-up to a sub-page that contains a YouTube video, which specific sub-page of our Internet site was visited by the data subject. This information is collected by YouTube and Google and assigned to the respective YouTube account of the data subject.

YouTube and Google will receive information through the YouTube component that the data subject has visited our website, if the data subject at the time of the call to our website is logged in on YouTube; this occurs regardless of whether the person clicks on a YouTube video or not. If such a transmission of this information to YouTube and Google is not desirable for the data subject, the delivery may be prevented if the data subject logs off from their own YouTube account before a call-up to our website is made.

YouTube's data protection provisions, available at https://www.google.com/intl/en/policies/privacy/, provide information about the collection, processing and use of personal data by YouTube and Google.

 

25. Data protection provisions about the application and use of DoubleClick

On this website, the controller has integrated components of DoubleClick by Google. DoubleClick is a trademark of Google, under which predominantly special online marketing solutions are marketed to advertising agencies and publishers.

The operating company of DoubleClick by Google is Google Ireland Limited, Gordon House, Barrow Street, Dublin, D04 E5W5, Ireland.

DoubleClick by Google transmits data to the DoubleClick server with each impression, clicks, or other activity. Each of these data transfers triggers a cookie request to the data subject's browser. If the browser accepts this request, DoubleClick uses a cookie on the information technology system of the data subject. The definition of cookies is explained above. The purpose of the cookie is the optimization and display of advertising. The cookie is used, inter alia, to display and place user-relevant advertising as well as to create or improve reports on advertising campaigns. Furthermore, the cookie serves to avoid multiple display of the same advertisement.

DoubleClick uses a cookie ID that is required to execute the technical process. For example, the cookie ID is required to display an advertisement in a browser. DoubleClick may also use the Cookie ID to record which advertisements have already been displayed in a browser in order to avoid duplications. It is also possible for DoubleClick to track conversions through the cookie ID. For instance, conversions are captured, when a user has previously been shown a DoubleClick advertising ad, and he or she subsequently makes a purchase on the advertiser's website using the same Internet browser.

A cookie from DoubleClick does not contain any personal data. However, a DoubleClick cookie may contain additional campaign IDs. A campaign ID is used to identify campaigns that the user has already been in contact with.

With each call-up to one of the individual pages of this website, which is operated by the controller and on which a DoubleClick component was integrated, the Internet browser on the information technology system of the data subject is automatically prompted by the respective DoubleClick component to send data for the purpose of online advertising and billing of commissions to Google. During the course of this technical procedure, Google gains knowledge of any data that Google may use to create commission calculations. Google may, inter alia, understand that the data subject has clicked on certain links on our website.

The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Google from setting a cookie on the information technology system of the data subject. In addition, cookies already in use by Google may be deleted at any time via a web browser or other software programs.

Further information and the applicable data protection provisions of DoubleClick may be retrieved under DoubleClick by Google https://www.google.com/intl/en/policies/.

 

26. Payment Method: Data protection provisions about the use of Klarna as a payment processor

On this website, the controller has integrated Klarna components. Klarna is an online payment service provider, which allows purchases on an account or a flexible installment payment. Klarna also offers other services, such as buyer protection and identity or creditworthiness checks.

The operating company of Klarna is Klarna Bank AB, Sveavägen 46, 111 34 Stockholm, Schweden.

If the data subject selects the "purchase on account" or "installment purchase" during the ordering process in our online shop as a payment option, the data of the data subject is automatically transmitted to Klarna. By selecting one of these payment options, the data subject agrees to this transmission of personal data required for the processing of the invoice or installment purchase, or identity and creditworthiness checks.

The personal data transmitted to Klarna is usually first name, surname, address, date of birth, sex, email address, IP address, telephone number, mobile phone number, as well as other data necessary for the processing of an invoice or installment purchase. The processing of the purchase contract also requires such personal data, which are in connection with the respective order. In particular, the exchange of payment information such as bank details, card number, date of validity and CVC code, cumulative number, item number, data on goods and services, prices and taxes, information on the previous purchase behavior or other details of the financial situation of the data subject. 

The purpose of the transmission of the data is, in particular, the identification check, payment administration, andfraud prevention. The controller shall provide Klarna with personal data, in particular, if a legitimate interest in the transmission exists. The personal data exchanged between Klarna and the data subject for the data processing shall be transmitted by Klarna to economic agencies. This transmission is intended for identity and creditworthiness checks.

Klarna shall also pass on the personal data to affiliates (Klarna Group) and service providers or subcontractors as far as this is necessary to fulfill contractual obligations or to process the data in the order.

Klarna collects and uses data and information on the previous payment behavior of the data subject as well as probability values for their behavior in the future (so-called scoring) in order to decide on the reasoning, implementation or termination of a contractual relationship. The calculation of scoring is carried out on the basis of scientifically-recognized mathematical-statistical methods.

The data subject is able to revoke the consent to the handling of personal data at any time from Klarna. A revocation shall not have any effect on personal data which must be processed, used or transmitted in accordance with (contractual) payment processing.

The applicable data protection provisions of Klarna may be retrieved under https://cdn.klarna.com/1.0/shared/content/policy/data/de_de/data_protection.pdf.

 

27. Payment Method: Data protection provisions about the use of PayPal as a payment processor

On this website, the controller has integrated components of PayPal. PayPal is an online payment service provider. Payments are processed via so-called PayPal accounts, which represent virtual private or business accounts. PayPal is also able to process virtual payments through credit cards when a user does not have a PayPal account. A PayPal account is managed via an e-mail address, which is why there are no classic account numbers. PayPal makes it possible to trigger online payments to third parties or to receive payments. PayPal also accepts trustee functions and offers buyer protection services.

The European operating company of PayPal is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxemburg.

If the data subject chooses "PayPal" as the payment option in the online shop during the ordering process, we automatically transmit the data of the data subject to PayPal. By selecting this payment option, the data subject agrees to the transfer of personal data required for payment processing.

The personal data transmitted to PayPal is usually first name, last name, address, email address, IP address, telephone number, mobile phone number, or other data necessary for payment processing. The processing of the purchase contract also requires such personal data, which are in connection with the respective order.

The transmission of the data is aimed at payment processing and fraud prevention. The controller will transfer personal data to PayPal, in particular, if a legitimate interest in the transmission is given. The personal data exchanged between PayPal and the controller for the processing of the data will be transmitted by PayPal to economic credit agencies. This transmission is intended for identity and creditworthiness checks.

PayPal will, if necessary, pass on personal data to affiliates and service providers or subcontractors to the extent that this is necessary to fulfill contractual obligations or for data to be processed in the order.

The data subject has the possibility to revoke consent for the handling of personal data at any time from PayPal. A revocation shall not have any effect on personal data which must be processed, used or transmitted in accordance with (contractual) payment processing.

The applicable data protection provisions of PayPal may be retrieved under https://www.paypal.com/us/webapps/mpp/ua/privacy-full.

 

28. Payment Method: Data protection provisions about the use of Sofortüberweisung as a payment processor

On this website, the controller has integrated components of Sofortüberweisung. Sofortüberweisung is a payment service that allows cashless payment of products and services on the Internet. Sofortüberweisung is a technical procedure by which the online dealer immediately receives a payment confirmation. This enables a trader to deliver goods, services or downloads to the customer immediately after ordering.

The operating company of Sofortüberweisung is Klarna Bank AB, Sveavägen 46, 111 34 Stockholm, Schweden.

If the data subject chooses "immediate transfer" as the payment option in our online shop during the ordering process, the data of the data subject will be transmitted to Sofortüberweisung. By selecting this payment option, the data subject agrees to the transmission of personal data required for payment processing.

In the case of purchase processing via direct transfer, the buyer sends the PIN and the TAN to Sofort GmbH. Sofortüberweisung then carries out a transfer to the online merchant after technical verification of the account status and retrieval of additional data to check the account assignment. The online trader is then automatically informed of the execution of the financial transaction.

The personal data exchanged with Sofortüberweisung is the first name, last name, address, email address, IP address, telephone number, mobile phone number, or other data necessary for payment processing. The transmission of the data is aimed at payment processing and fraud prevention. The controller shall immediately transfer other personal data, even if a legitimate interest in the transmission exists. The personal data exchanged between Sofortüberweisung and the controller shall be transmitted by Sofortüberweisung to economic credit agencies. This transmission is intended for identity and creditworthiness checks.

Sofortüberweisung provides personal data to affiliated companies and service providers or subcontractors as far as this is necessary for the fulfillment of contractual obligations or data in order to be processed.

The data subject has the possibility to revoke the consent to the handling of personal data at any time from Sofortüberweisung. A revocation shall not have any effect on personal data which must be processed, used or transmitted in accordance with (contractual) payment processing.

The applicable data protection provisions of Sofortüberweisung may be retrieved under https://www.klarna.com/sofort/datenschutz/.

 

29. Legal basis for the processing 

Art. 6(1) lit. a GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is party, as is the case, for example, when processing operations are necessary for the supply of goods or to provide any other service, the processing is based on Article 6(1) lit. b GDPR. The same applies to such processing operations which are necessary for carrying out pre-contractual measures, for example in the case of inquiries concerning our products or services. Is our company subject to a legal obligation by which processing of personal data is required, such as for the fulfillment of tax obligations, the processing is based on Art. 6(1) lit. c GDPR. In rare cases, the processing of personal data may be necessary to protect the vital interests of the data subject or of another natural person. This would be the case, for example, if a visitor were injured in our company and his name, age, health insurance data or other vital information would have to be passed on to a doctor, hospital or other third party. Then the processing would be based on Art. 6(1) lit. d GDPR. Finally, processing operations could be based on Article 6(1) lit. f GDPR. This legal basis is used for processing operations which are not covered by any of the abovementioned legal grounds, if processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. Such processing operations are particularly permissible because they have been specifically mentioned by the European legislator. He considered that a legitimate interest could be assumed if the data subject is a client of the controller (Recital 47 Sentence 2 GDPR).

 

30. The legitimate interests pursued by the controller or by a third party

Where the processing of personal data is based on Article 6(1) lit. f GDPR our legitimate interest is to carry out our business in favor of the well-being of all our employees and the shareholders.

 

31. Period for which the personal data will be stored

The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfillment of the contract or the initiation of a contract.

 

32. Provision of personal data as statutory or contractual requirement; Requirement necessary to enter into a contract; Obligation of the data subject to provide the personal data; possible consequences of failure to provide such data 

We clarify that the provision of personal data is partly required by law (e.g. tax regulations) or can also result from contractual provisions (e.g. information on the contractual partner). Sometimes it may be necessary to conclude a contract that the data subject provides us with personal data, which must subsequently be processed by us. The data subject is, for example, obliged to provide us with personal data when our company signs a contract with him or her. The non-provision of the personal data would have the consequence that the contract with the data subject could not be concluded. Before personal data is provided by the data subject, the data subject must contact any employee. The employee clarifies to the data subject whether the provision of the personal data is required by law or contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data and the consequences of non-provision of the personal data